AY1516 T2 Inpatient Meals Survey
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Summary
National University Hospital (NUH) is one of the leading medical institutions in Singapore with around 50,000 inpatients and 600,000 outpatients. Sodexo is the esteemed provider of meals to the inpatients of NUH and is in charge of maintaining the standards of the meals for the patients. Lately, NUH has been placing great importance in the inpatients’ perceptions and satisfaction towards the meals that are provided in the hospital. Sodexo is in charge of conducting surveys with the inpatients to gather feedback on the meals that are provided to them in the hospital. The purpose of the survey is also to gain insights on what factors are most important for the patients and recommendations that can be helpful in improving the services provided to them. Sodexo appointed Media Research Consultants, a Mediacorp Enterprise specializing in market research, for conducting and analyzing the NUH In-Patient Meals Audit Survey from 2015-2017. This project is sponsored by MRC Mediacorp. In this project, we are expected to present the results of the analysis of the surveys in the form of a web based application to help MRC Mediacorp. It will help them to understand which attributes are most important for the patients as they should provide more attention and resources to improving those attributes. Moreover, it will also help them to know which the attributes that the patients are unsatisfied with are and has room for improvement. The application needs to be reusable for analysing future surveys.
