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IS480 Team wiki: 2016T2 ProgneSIS User Testing 2

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User Testing 2

  • Date: 10 February 2016
  • Venue: Respective offices of logistics-field experts

User Testing 2 Design Document

User Testing 2 Objectives

  • Find out if user interface is intuitive
  • Identify usability problem(s) which users might face

Participants

  • Business owner of Logistics SMEs

User Testing 2 Tasks

User Testing 2 task forms were given to the participants. These study tasks were designed to find out if users are able to navigate from one page to another without specific instructions as we want to find out if information display is clear and concise.

User Testing 2 Results

Study Goal Results Goal Achieved/Not
1. Users should find it easy to navigate from page to page when completing the tasks Expected average number of navigation errors was 3 while the real average number of navigation errors is 0.67. Goal Achieved
2. Users should find it easy to identify overall figures in Task 1 All participants filled in the right answers for all the blanks in Task 1. Goal Achieved
3. Users should complete all tasks without guidance from facilitator All participants filled in the right answers for all the blanks in Task 1 to Task 3 and managed to log out successfully within 5 minutes. Goal Achieved
4. Users should find it the application useful Expected average rating for the usefulness of systems features is 8, and the actual rating was 8.33. However, there is room for improvement in the qualitative aspect. Goal Achieved


Team ProgneSIS Navigation Error Graph2.png
Total No. of Navigation Errors Average No. of Navigation Errors Standard Deviation of Navigation Errors Median of Navigation Errors Expected No. of Navigation Errors
2 0.67 0.58 1 3


Team ProgneSIS Time Taken Graph2.png
Participant 1 Participant 2 Participant 3
Description of Navigation Errors Clicked on Delivery Fulfilment Rate Drivers' Tile to look at for Drivers' information Clicked on Delivery Fulfilment Rate Drivers' Tile to look at for Drivers' information Clicked on Delivery Fulfilment Rate Drivers' Tile to look at for Drivers' information
Overall Summary Users mentioned that they know that the dropdown list could bring them to the same page.


Team ProgneSIS Usefulness Rating Graph2.png
Average Usefulness of Function Rating Expected Usefulness of Function Rating
8.33 8


Likes Dislikes
Clear overview of company's delivery performance at a glance -
Calculations are done for us, so we can focus on narrowing down possible causes of late deliveries -
- Application walkthrough to help first time users would be good