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IS480 Team wiki: 2014T1 Team Epsilon User Testing

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Usability Testing 1

Planned Date: 29th August 2014

Actual Date: 28th August 2014 - 1st September 2014

UT1 was conducted over a period of five days as some participants were not free and we can only conduct UT1 based on their available schedule.

Purpose

The purpose of UT1 is to test the functionalities that are already coded out, and gather feedback on what the users think of the current user interface design.

User Demographics

For UT1, we managed to get a total of 10 users to help us with user testing.

We expect our system to be used by public users regardless of their age, so to that end, we tried to get users from every age group, as this will more accurately reflect the actual usage of the app.

The following is the breakdown of our UT1 user's age demographics:

Epsilon User Testing 1 Demographic.png

Scope

The functions tested out in UT 1 on iOS are:

  1. Registration
  2. Login
  3. Display All Feedback (Listing)
  4. Submit Feedback

Results

The following is the top five feedback and comments given by our users after using our system.


Epsilon User Testing 1 Chart.png


Follow-Up Actions

Based on the top feedback given, our team made changes to the system after discussing with our sponsor.

Epsilon User Testing Follow Up.png


Usability Testing 2

Date: 4th November 2014

Epsilon Ramky.png

UT2 was conducted at Ramky Cleantech Services Pte Ltd, one of the cleanliness sub-contractor working under NEA.

Purpose

The purpose of this UT was to pitch to them our application, get them to use and try our application, and gather feedback from them.

User Demographics

All 3 users are middle-aged executives.

  1. Mr Milton Ng, Director/Head
  2. Miss Susan Lee, Head of Business Development (Local)
  3. Mr Ang Kin Yong, Head of Operations

Scope

The functions tested out in UT 2 on iOS are:

  1. Registration
  2. Login
  3. Display All Feedback (Listing)
  4. Submit Feedback
  5. Display Detailed Feedback
  6. Image Upload
  7. Image Annotation
  8. Vote on Feedback
  9. Comment on Feedback

The functions tested out in UT 2 on Web are:

  1. Registration
  2. Login
  3. Display All Feedback (Listing)
  4. Display Detailed Feedback
  5. Vote on Feedback
  6. Comment on Feedback

Results

Overall, they like our application especially the "Annotate" feature, as they have never seen it on other similar applications before. Even though they find our app useful (especially for their own private sector use), the fact that MSO already has plans to release a new app soon, and that they are under the government’s contract, means our app will not be their priority, but only an alternative means of reporting just like phone call and email. They also asked us about the price of the application as they are keen on the possibility of using it for their private clients use.

Follow-Up Actions

Usability Testing 3

Date: 10th November 2014

Purpose

The purpose of this UT is to gather one last round of user feedback on our application, as well as ask them if they will find the following features useful:

  1. Feedback Search
  2. Feedback Sorting
  3. User Ranking

User Demographics

For UT3, we got the same 10 users from UT1 to help us with user testing.

Again, we expect our system to be used by public users regardless of their age, therefore the demographic of these users from every age group, will more accurately reflect the actual usage of the app.

The following is the breakdown of our UT3 user's age demographics:

Epsilon User Testing 1 Demographic.png

Scope

The scope of this UT extends to our entire iOS and web application.

Results

The following is the results given by our users after using our system.

Epsilon User Testing 3 Chart.png

Follow-Up Actions

Based on the users' feedback and as per our supervisor's recommendation, we have decided to implement the following functions for the web platform:

  1. Feedback Search
  2. Feedback Sorting
  3. User Ranking