HeaderSIS.jpg

IS480 Team wiki: 2014T1 Team Epsilon Lo-Fi Admin Web Portal

From IS480
Jump to navigation Jump to search

Team Epsilon Logo.png.png

Home   Project Overview   Project Management   Documentation   Team

Use Case   Prototype   User Testing   Meeting Minutes   Submission Archive


[ Lo-Fi User & Agency Web Portal ] [ Lo-Fi Admin Web Portal ] [ Hi-Fi iOS App ]


The following Prototype was done during the project initiation phase.

Our project scope has since changed. For the latest project scope, Click Here

Lo-Fi Admin Web Portal

The Public Feedback & Enquiry Platform Admin Web Portal is only intended for admin users.

Admin User Process Flow.png

Login

Overview


This is the page that the admin will see when the admin first accesses the web portal. The admin will be required to login to access the admin web portal.

Admin Login Screen.png


User Management

Overview

The admin will be able to manage the users in the system in this module.

In this module, the admin will be able to:

1. View a user’s record
2. Search & filter for users
a. By name
b. By email address
c. By mobile number
3. Suspend a user
4. Delete user record
5. Export user record as report
6. Sort column’s data by ascending or descending


Under the action column of the list, the user will be able to suspend the user and delete the user record. A multiple delete function is also in place as a batch action.

Admin User Mgmt Listing Screen.png

Agency Management

Overview


The admin will be able to manage the agencies in the system in this module.

In this module, the admin will be able to:

1. View an agency’s information (Figure 5.3.2)
2. Search & filter for agencies (Figure 5.3.1)
a. By agency name
b. By email address
c. By contact
3. View agency record
4. Add agency record
5. Edit agency record
6. Delete agency record
7. Export agency record as report
8. Sort column’s data by ascending or descending

Under the action column of the list, the user will be able to view the agency details and delete the agency record. A multiple delete function is also in place as a batch action.

Admin Agency Mgmt Listing Screen.png

Add Agency Record

In the agency record detail page, the admin will be able to add an agency record details here.

Admin Agency Record Screen 1.png

View & Edit Agency Record

In the agency record detail page, the admin will be able to view, edit and delete the agency record details here. This will help the admin to determine which agency to tag a feedback to when public users submit a feedback.

Admin Agency Record Screen 2.png

Feedback Management

Overview

The vendor will be able to manage the feedback in the system in this module.

In this module, the admin will be able to:

1. View a feedback information
2. Search & filter for feedback
a. By feedback title
b. By agency tagged
c. By start date
d. By end date
e. By tagged status
3. View feedback record
4. Close feedback record
5. Delete feedback record
6. Export feedback record as report
7. Sort column’s data by ascending or descending

Under the action column of the list, the user will be able to view the feedback details and delete the feedback record. A multiple delete function is also in place as a batch action.

Admin Feedback Mgmt Listing.png

When a feedback is flagged as abusive, there will be two more action buttons under the action column: Approve Report and Reject Report. Approved feedback will hide the feedback from users and the status remains Rejected feedback will revert to the previous status and be available for users to view, vote, and comment.

Feedback Record

The following feedback status describes the trigger states of feedback.

Feedback Status:

  • New: Newly-created feedback defaults to this.
  • In Progress: Tagged feedback defaults to this.
  • Marked as Resolved: Agencies can set status to this and inform user about it once issue is resolved for verification and closure.
  • Flagged as Abusive: Feedback that has been reported for abuse defaults to this.
  • Resolved: Feedback that has been closed by either the feedback owner or admin.

When an agency requests for a feedback to be closed, the user who submitted the feedback will be notified to verify and close it. If the user does not respond within 3 days, the agency request will be forwarded to the admin for further actions.

If feedback owner closes a feedback before an agency requests it to be closed, the agency and admin will be notified on the feedback status update.

Admin Feedback Record.png

If the feedback has been flagged for abuse, the admin will be able to reject or approve the report of the feedback here.

Feedback Image Gallery

Admin Feedback Record 2.png

When the admin clicks on an image in the detailed feedback record view, the image will be displayed in an overlay gallery view, where the admin can view the image more clearly, as well as show and hide the annotations for the images.

The admin can view more images by navigating with the arrow buttons and close the image by clicking the cross or anywhere outside the main content area of the overlay.

Notifications

Overview

The admin will be able to see all the notifications here.

Admin will be alerted to notifications when:

1. Other users submit a new feedback
2. Feedback owners close a feedback before an agency mark it as resolved
3. Other users report a feedback as abusive
Admin Notifications.png