HeaderSIS.jpg

IS480 Team wiki: 2013T2 Tappers/Documentation/User Testing

From IS480
Jump to navigation Jump to search
Tappers banner.jpg
Home The Team Project Overview Project Management Project Documentation Learning Outcomes


Design & Prototype Diagrams User Testing Resources Meeting Minutes


Test Plan
Test Plan Tappers.png


Please see the full document here: Tappers' Test Plan

Please see our Test Cases here: Tappers' Test Cases

User Testing 1
Description Information
Date 28 January 2014
Users Jenny HUQ
Shirley PONG
Jared THAM
User Testing Link Execution Plan Download
User Testing Document Download
User Testing Post Test Questionaire Download
User Testing Document (with Feedback) Download
Questionaire Responses Download

2014-01-28 10.13.26.jpg 2014-01-28 10.21.48.jpg 2014-01-28 10.21.51.jpg 2014-01-28 10.21.58.jpg

Feedback


Features4.png
Heuristic Testings

Heuristics and Severity Ratings

Date : 17 February
Venue: Lien Centre for Social Innovation, SMU Admin Building, Level 9
Users: Jenny HUQ, Shirley PONG, Jared THAM, Mumtaz

Heuristics Severity Ratings

1. Visibility of system status

2. Match between system and the real world

3. User control and freedom

4. Consistency and standards

5. Error prevention

6. Recognition rather than recall

7. Flexibility and efficiency of use

8. Aesthetic and minimalist design

9. Help users recognize, diagnose, and recover from errors

10. Help and documentation

Not related to any heuristic

0 = Not a real usability problem

1 = Cosmetic problem only

2 = Minor usability problem

3 = Major usability problem

4 = Usability catastrophe

Problem 1

Name 4. Inconsistent navigation bar
Sources Mumtaz
Heuristic 1. Visibility of system status Severity 3= Major Usability Problem
Description:
  • The navigation bar is inconsistent in different pages
Proposed Solution:
  1. Change the UI to be consistent among pages


Problem 2

Name Add an Event Page
Sources Mumtaz
Heuristic 1. Visibility of system status Severity 2. Minor Usability Problem
Description:
  • Change the term "organisations" to "partner(s)" and don't make this a compulsory field
Proposed Solution:
  1. We will implement accordingly

Problem 3

Name Add a confirmation popup before deleting an event
Sources Shirley, Jenny
Heuristic 7. Flexibility and efficiency of use Severity 2 = Minor usability problem
Description:
  • Add a prompt before deleting the event: “Sure you want to delete?”
Proposed Solution:
  1. Will add in a confirmation pop up for user to confirm before deleting

Problem 4

Name Make the column size adjustable
Sources Shirley
Heuristic 7. Flexibility and efficiency of use Severity 2 = Minor Usability Problem
Description:
  • Make the column size adjustable
Proposed Solution:
  1. We will implement accordingly

Problem 5

Name Edit Button is difficult to find
Sources Mumtaz, Jenny, Shirley
Heuristic 1. Visibility of system status Severity 1 = Cosmetic problem only
Description:
  • It was difficult to spot the edit column on the right hand side.
Proposed Solution:
  1. Implementing in-line editing, users can click and editing directly on the field.

Problem 6

Name Add comment box to Event registration form
Sources Mumtaz
Heuristic 7. Flexibility and efficiency of use Severity 1 = Cosmetic problem only
Description:
  • There should be an “Other Comment” box in the Event registration form.
Proposed Solution:
  1. Add the comment box

Problem 7

Name Rename the button “Add contacts” to "Invite Contact" for an event
Sources Mumtaz, Jenny
Heuristic 1. Visibility of system status Severity 1 = Cosmetic problem only
Description:
  • Rename “Add Contacts” to “Invite Contacts”, and allow a message to be sent immediately to the contacts after added.
Proposed Solution:
  1. Will consider and implement the same

Problem 8

Name Search column is not visible
Sources Jenny
Heuristic 1. Visibility of system status Severity 1 = Cosmetic problem only
Description:
  • Move the search column to the top so it will be more visible to see
Proposed Solution:
  1. Will make the changes accordingly

Problem 9

Name Spelling mistakes
Sources Jenny
Heuristic 1. Visibility of system status Severity 1 = Cosmetic problem only
Description:
  • There are some spelling mistakes throughout.
Proposed Solution:
  1. Team will check and ensure no spelling error

Problem 10

Name 9. Make it optional to add contact numbers
Sources Shirley
Heuristic 7. Flexibility and efficiency of use Severity 1 = Cosmetic problem only
Description:
  • Make the field office numbers and mobile numbers optional
Proposed Solution:
  1. Will implement accordingly

Problem 11

Name Undo button
Sources Shirley
Heuristic 7. Flexibility and efficiency of use Severity 1 = Cosmetic problem only
Description:
  • To have an “Undo” feature, to undo if user delete something wrongly
Proposed Solution:
  1. We won’t implement undo feature, instead we will provide a popup to seek user’s confirmation before deleting something

Problem 12

Name Show address in 4 fields
Sources Shirley, Jared
Heuristic 7. Flexibility and efficiency of use Severity 1 = Cosmetic problem only
Description:
  • Make address field into 4 lines, including country
Proposed Solution:
  1. We won’t implement undo feature, instead we will provide a popup to seek user’s confirmation before deleting something

Problem 13

Name Navigation after delete a contact
Sources Mumtaz
Heuristic 1. Visibility of system status Severity 1 = Cosmetic problem only
Description:
  • After delete a contact, user was brought back to the “View all Contacts” page, it should be better to bring user back to the delete page, in case they want to delete more contacts.
Proposed Solution:
  1. We will implement accordingly

Problem 14

Name Uploading photos does not work
Sources Jared
Heuristic 7. Not related to any heuristic Severity 0 = Not a real usability problem
Description:
  • After uploading photos, it doesn’t lead back to contacts, and photos aren’t shown.
Proposed Solution:
  1. Function has not been completely implemented yet. Will let user test again in User testing 2.

Problem 15

Name Create event does not work
Sources Jenny
Heuristic 0. Not related to any heuristic Severity 0 = Not a real usability problem
Description:
  • The Create event function does not work. It leads to a blank page
Proposed Solution:
  1. Arrange a debug session to solve this problem.
User Testing 2
Description Information
Date 28 March 2014
No. of Users 4
User Testing Execution Plan Download
User Testing 2 Instructions View
User Testing 2 Results View

User Testing 2 Results

Screenshot 2014-04-13 15.36.35.png

Internal Testing Feedback

Feature Feedback
Registration Position of the details could be better arranged, such that it will be easier to read
Email Problems sending email, often takes a few times before email is successfully received
Survey Easy to read and complete


User Testing 3
Description Information
Date 1 April - 8 April 2014
No. of Users 21
User Testing 3 Instructions View
User Testing 3 Results View
UT2pics.png

User Testing 3 Questionnaire's results from participants

The event details are clearly stated

Q1.jpg

The registration process is easy

Tappers Q2.jpg

No problems completing the event survey

Tappers Q3.jpg

Satisfied with the color scheme and UI of the registration page

Tappers Q4.jpg

Satisfied with the color scheme and UI of the survey page

Tappers Q5.jpg

Overall the testing was quick and easy

Tappers Q6.jpg