IS480 Team wiki: 2013T1 Kungfu Panda UT4
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Contents
Objectives
- The usability of the application
- Measure the time required for each test cases
- To see the learning curve of our application
- Date Conducted: 8 Nov 2013
Participants
- All users are first time users
- 30 students from SMU
- From various faculty ie. SIS, SOL, SOA, SOB
Method
- Students will be given a set of scenario to follow while conducting the test.
- 1 team member to 1 User for Observation
- Students are timed for each individual task
- Starting from the point they read finish the instruction to the point they complete the task
Scope
- Create Customer and Update Customer Details
- Create and Update Deposit Account
- Create and Update Loan Account
- Deposit & Withdrawal
- Bill Payment
- Overview and create Ibanking Account
- Customer View (by NRIC and Customer ID)
- Transactions (Partial & Full Loans)
- View Transaction History
- Direct Debit Authorisation
- Update Customer Details
- Credit Approval
Documents
Results
Time Result
We have collated all the timings from our users.
Observations
- Some user may take a longer time to search for some button
- Users are unsure of some terms
- Cannot find settlement account
- Checkbox for make default account does not work as after when updating and viewing account this field was not reflected
- Confuse between Loan Amount and Asset Value
Feedbacks
Feedbacks - Qualitative
- What do you think about the layout and design out the application?
- Intuitive and straight forward. When filling up the form, I do not have to use the mouse to complete the form
- GOOD! Simple, user-friendly and responsive design
- The layout is clean and easy to navigate
- Nice and clear visual of the information displayed
- Looks good. Colors are soothing to the eyes, and fonts are appropriate for such applications
- What did you like about our application?
- The notification pop-up is useful
- User friendly and only has the relevant tabs for quick accessibility
- Clean layout & good color segregation, all hyperlinks/buttons can be found in the same page, website is fast,
- Some fields were blocked and color-coded using grey color which saves time as we only need to check & fill in the "opened" fields, able to find and view everything at one glance
- Straight forward and minimal number of clicks needed
- What did you dislike about our application?
- Too many fields, some fields don't have explanations
- Some minor display of the design on the forms like the "i" is displayed as "l"
- Lack of icons/image to help with navigation
- Could not understand some fields, some parts were unclear
- Small font size, clustered form and color of the menu
- What are some suggestions and improvement you have for our application?
- I like it a lot! all is good :)
- Perhaps the success message that pops up could have a more striking colour
- Could have include some graphics as I feel that sometimes I am seeing too much words on the screen. Maybe can also add more colors? :)
- Header can be more obvious, some of the buttons could be labelled a little more clearly e.g. repay loan - partial or (partial) instead,
- "Tip" box could be at the bottom of the page instead
- It will be good if a help button is provided on different pages.