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IS480 Team wiki: 2012T2 box.us Process Analysis

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VOLUNTEER MATCHING PROCESS

Empact has specifically identified the volunteer matching process to be the bottleneck in their entire operations. Based on a preliminary process analysis of the volunteer matching process, we have come up with 4 high-level phases of the volunteer matching process:

Volunteer Matching HighLevel.jpg


PROCESS STAKEHOLDERS

The volunteer matching process involves 3 different stakeholder groups:

  • Volunteers: These are individuals, or group of individuals that sign up with Empact to be part of their volunteer pool.
  • Empact Staff: The Empact staff that do the administrative work and the manual task of matching volunteers and NPO/SE with tasks that they are interested in and fits the skillsets required by the NPO/SE
  • Non Profit Organisations/Social Enterprises(NPO/SE): These are the organizations that approach Empact for help in managing their events or to source for volunteers with the required skillsets.


TERMS USED

  • Task: Discrete unit of work/activity that has to be completed by a volunteer
  • Question: General enquiries that does not require the volunteer to be active
  • Assignment: Big projects that are often times broken down into smaller tasks by Empact staffs


TO-BE PROCESS

As part of our collaborative partnership objective, BOX.US works closely with Empact to redefine their key business processes that will be handled by the system. For a clearer view please click on the image!


Registration

Volunteers:

Volunteer Registration (final).png

NPO/SE:

NPO Registration (final).png


Task and Task review

Task (final).png



Questions
Questions (final).png