IS480 Team wiki: 2010T2 Pointers

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Pointers Team Logo

Team Pointers

Team Members

Team Pointers

You can contact us at pointers.smu@gmail.com
Video at http://tinyurl.com/SMUPointers

Project Scope

Project Description

Customer satisfaction is a key consideration for Resorts World Sentosa (RWS).
Pointers Project Pointers Benefits
Collectively called PointIT, our project will consist of 3 systems:
1. Flash Web Application
Helps patrons create a customised itinerary for their length of stay at RWS after they have selected their preferences.
2. Mobile Web Application
Allows a patron to access his already customised itinerary via his smartphone so he will have the information regarding his itinerary at his fingertips.
3. Management Portal
Aid the RWS Management Team in managing all the variables in RWS with Create, Read, Update and Delete functions.

PointIT at a glance

PointIT Web Application

PointIT Web Application

The Flash Web Application is a web-based system where the patron will be able to input his preferences based on parameters such as time, personality and lifestyle. The system will utilise a method called greedy algorithm to generate the itinerary. This algorithm will take into consideration factors such as the distance between attractions as well as the estimated time required for a patron to stay at that attraction.

The system encompasses intelligence by gathering information from the patrons’ preferences before generating an itinerary that optimises their preferences and duration of stay at RWS. Our web application also allows patrons the option to customise the itinerary after our system has generated a suggested one for him. Customisation options include that of adding or removing locations and adjusting the duration spent at each location. Once he has confirmed his selections and itinerary, he just has to input his unique email ID to enable retrieval on mobile phone later on.

Click here for the detailed requirements and features.

PointIT Mobile Web Application

PointIT Mobile Web Application

The Mobile Web Application enables the patron to view his personalised itinerary from the Flash Web Application, accessed through his smartphone. Using his email ID previously inputted, the patron will login and view his itinerary in a list view.

The Mobile Web Application will display 2 itineraries:

  • Patron’s overall itinerary of RWS
  • USS (only available if this variable is part of his itinerary)

When a patron clicks on the USS component, the system will generate the USS itinerary based on the patron’s preferences (database will store the patron’s preferences based on his email ID). The USS itinerary will incorporate living analytics where it will take into consideration current environment attributes such as the weather and most updated queuing times as well.

Our system leverages on social networking too as patrons have the option to to “share” our PointIT application on Facebook.

Click here for the detailed requirements and features.

PointIT Management Portal

PointIT Management Portal

The Management Portal is a system where the Management Team at RWS is able to create, read, update and delete any information pertaining to the variables at RWS and USS.

Furthermore, this system is integrated where users need not access different software programs just to access the information. This will aid the various management personnel in updating information such as the waiting time of the rides at USS more conveniently. It also allows other authorised users to access this information immediately.

The Management Portal is essential as it is linked to the database where our web application and mobile web application will access the most updated information regarding the variables when planning the customised itinerary for the patrons at RWS.

Click here for the detailed requirements and features.


Pointers' Stakeholders

Project Timeline

Project Schedule

Click here for the detailed descriptions.

Project Progress Summary

The project had some bumps on the way, but the team has cooperate effectively and overcome it within the tight deadline.

Project Highlights

  • List of requirement changes
    • Our initial recommendation for a USS project became a project for the whole RWS
    • Client wanted a functional specification according to their industry standards, which was different from what we had
  • Through recommendation from Professor Lau Hoong Chiun, we presented our project to the CMU LARC Director, Professor Steve Feinberg
  • With the opening of the Living Analytics Research Centre (LARC) captured on news, our project gained some limelight as the pioneer project team for LARC
    • Click here for the newspaper article

Team Pointers with our own team shirt!

Our Journey

Click on each component for more details of our FYP journey so far.

Click here for our storyboard for final presentation!

Detailed Functions

Screenshots and descriptions of important functions in our systems.

Project Management

Individual Tasks

Breakdown of tasks for the rest of the weeks ahead.

Week Kuan Liang Cindy Anqi Joy Wing Hei Angeline
8 RWS Algorithm / Data Set RWS Algorithm / Step by step guide / Improve Flash UI / Confirm all RWS locations USS Algorithm/ Mobile Research USS Algorithm/ Mobile Research Overall UI / Update DB / Research Tidy Up / Mobile Emailer / Retrieve ID, Type, Name, Description
9 Able to add new thumbnails into Flash dynamically Wiki / Assist Flash / Edit Functional Specs for Flash Mobile UI Mobile UI Mobile FB Like/Share / Edit Functional Specs for Mgmt Portal/Mobile Convert Algorithm into ASP
10 Movement of thumbnails (eg. YourSingapore.com) / Support itinerary up to 3 days / Show Time Dimension ALL UAT (Like Test Cases) / Capture all Flash functions + Flash Instructions (lack print screens) Mobile Codes Mobile Codes ALL UAT (Like Test Cases) / Capture all mgmt/mobile functions / Management Instructions (lack print screens) Convert Algorithm into ASP
11 Show Time Dimension Test All Algorithm Mobile Instructions Mobile Instructions Test All Algorithm Update Waiting Time / Allow add and delete function for Mgmt Portal
12 Flash Update user form questions UAT / Poster UAT (lack print screens) Presentation UAT / Poster Management Portal View and Update
13 Flash Update user form questions UAT / Video UAT (lack print screens) Presentation UAT / Video Management Portal View and Update

Project Schedule (Plan Vs Actual)

This section will compare the project plan during acceptance with the actual work done at the end of every week.

Click here for more details of our overall Project Schedule.
Click here for more details of our Project Schedule categorized by the 3 systems.

Project Action Items

Team Pointers

Week 11

  • Send Prof our poster for vetting by next week
  • Send email about video/storyboard next week
    • Show the value-add to visitor
    • Show how drag and drop is better than just dead browsing etc.
  • Email UAT test plan next week
  • Demo for all 3 systems 2 weeks from now
  • Skeleton of presentation slides 2 weeks from now

Click here to view Action Items from previous weeks

Project Risk

This section shows the assumptions taken and the risk involved in the project with the respective mitigation steps taken. We have identified 3 different types of risks:

  • Team Risk
  • Client Risk
  • Technology Risk

Click here to view the details of Project Risk.

Technical Complexity

Technology Used

Technology Used

Algorithm & Incorporating Living Analytics

Aim: Solve the Orienteering Problem
Solution: Click here
The USS itinerary incorporates living analytics to maximise patrons’ time at USS by using the following:

  • Real time Waiting time of individual rides
  • Real time distance of patrons from point to point

Adobe Flash

  • A Script based language which is an unknown area to many programmers
  • When some of the Flash variables transfer to ASP, some of the details may not reflect accurately


  • Does not allow the webpage to accommodate different smart phone sizing, which was a problem we experienced throughout the semester, but managed to solve now.

Deployment Process

For deployment at the RWS server, we have to go down to the RWS corporate office personally to deploy our solutions.

For the school side, we use SVN to deploy on the UPL server in the school lab. By doing so, we can set it to update daily by just putting the necessary files into the correct folders.
During the debugging phase, we even set that duration to every 10 minutes.

Click here to understand our interesting way of deploying our solutions at the UPL Server in SMU

Quality of Product

Project Deliverables

Please click on items under Modules to view in more details*

Stage Specification Modules*
Project Management Minutes Pointers' Meeting Minutes
Metrics Pointers' Project Metrics
Presentation Slides Acceptance, Midterm, Final
Requirements Functional Requirements Version 1
Analysis Use Case Version 1, Version 2, Version 3
Solution Architecture Diagram Version 1, Version 2
Design ER Diagram Version 1
Deployment Diagram PointIT's Deployment
Testing PointIT Management Portal Test Plan, UAT
PointIT Web Application
PointIT Mobile Web Application
To be handed over by Week 16
Manuals User Tutorial, Developer manual, Setup manual
Code client server
Deployment Diagram Instructions


Architecture design

Architecture Diagram


Click on the various links below for the deployed versions of our system.

UPL Server RWS Server
Web Application Web Application
Mobile Web Application Mobile Web Application
Management Portal Management Portal

User Acceptance Testing


Pointers UAT Portal.jpg
Click here to access our personalized UAT Portal, which accesses the survey form for testing of the Web Application and Mobile Web Application
Click here for the survey form for testing of the Management Portal


For business users and testers, click on the links below to feedback after testing our system.
UAT Issue Tracker for the general public
UAT Issue Tracker for RWS business users

Poster Day

Our Poster
Poster Day is held on the 20th April 2011, Wednesday at SMU Concourse T-Junction.
See you there!
Video: http://tinyurl.com/SMUPointers


Team Reflection:

Team Pointers

Throughout the course of this project, we gained a higher understanding of web applications, and the advantages they bring rather than just using browser-based: available to a wider range of mobile phone users of different brands. Also, we had to explore different programming languages like C# and Flash, as opposed to the usual Java that were taught to us in school.

We learnt that communication and ample understanding of mutual team members were crucial to making a good team. There has to be discussions depicting our utmost emotions; if unhappy about a certain matter, instead of letting it remain unspoken because of the fear of conflicts and arguments, we have to voice it out. We have learnt to talk it through differences and to make sure everyone is on the same page about this project that we all call our own.

The takeaways so far, are a better understanding of the different programming languages, and various ways to track progress of the project. What seemed to be difficult and cumbersome to do during the first two years of our SMU life (like gantt charts and bug metrics) appears to be integrated well into our project now. In addition, we have also gained a deepened understanding and stronger bonds amongst the team, which is something hard to come by.

Benjamin Gan Reflection:

Prof Ben's Comments

Photos from Final Presentation

with Prof Ben with client and Prof Lau
Pointers with Prof Ben, Prof Lau, and client

with Prof Feida with Prof Jason
Pointers with Prof Feida and Prof Jason