IS480 Team wiki: 2010T2 Hydra

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Alexandra Health :: Khoo Teck Puat Hospital Knowledge Management System

About Alexandra Health

From August 2010, Jurong Health Services (JurongHealth), Singapore's newest public healthcare cluster, will manage Alexandra Hospital where it will build and grow its base. We will continue to serve patients at Alexandra Hospital and provide a comprehensive range of clinical services and care for the community.

Khoo Teck Puat Hospital

Khoo Teck Puat Hospital (KTPH) is the newest public hospital in Yishun, built to serve people living and working in the north of Singapore. Managed by Alexandra Health, the new KTPH marks the beginning of an integrated healthcare hub here, where we are committed to providing high quality, affordable healthcare to the community.

At KTPH, our patients are our core focus. The design of KTPH brings together the elements of accessibility, comfort and convenience. From the main lobby, visitors and patients have a clear view of the three main towers - the medical centre housing the clinics and other facilities, the private ward tower and the 5- and 10-bed wards. From intuitive way-finding around the hospital to logical clustering of services, every detail has been orchestrated to ensure a hassle-free experience for our patients and visitors.[1]

Project Overview

Description and Objective

Our group will be building and deploying a Knowledge Management System (KMS), in the form of a one-stop solution portal for our client - Alexandra Health - which will be primarily used by the call center at Khoo Teck Puat Hospital (KTPH). It will store the relevant data related to hospital operations such as patient and doctor information, standard operating procedures, documents, and others while providing a fast and easy access to all this information. Features of the proposed KMS will include, but not limited to, access control, user analytics, including a running search function that will return results as you type, similar to Google's Google Instant.

The KMS will be based on open-source software that provides API to build a whole new system that we can customize to fulfill the client’s needs. It will be developed and built in an isolated environment (i.e. using our machines) and ultimately be deployed on the client’s main server. We will be using the Plone content management framework which is written in the Python programming language to build the KMS.


We choose this project because Knowledge Management System is essential and broadly used not only in IT industries, but across many sectors. We hope this project will broaden our skill sets; by learning a new programming language and developing IT solution for real business problems. At the same time, we hope our project will improve KTPH’s daily operations and achieve efficiency and improve productivity.


Our project is to create a portal which functions as KTPH’s Knowledge Management System. We will create a single repository for all documents and re-categorize all data and documents meaningfully. A new user interface will be created to overcome the limitations of CRM and SharePoint with additional features as required by KTPH. The project will also feature new mechanism to Create, Read, Update and Delete documents.

Project Main Features

Intelligent Search

The new search function will be interactive such that it will give suggestions to users and link results to related documents. The search function also works based on the content of the document instead of just keywords (greater extent of results and higher accuracy). On top of the search function, the portal will have an indexing function which enables users to find document in less than 3 clicks.

Meaningful Repository

At the back-end of the portal will be a newly defined repository. The repository will be constructed in meaningful entities, a feature which is currently not implemented. New meta-data will also be introduced to assist users in managing documents (eg. life-cycle of documents).

Documents Library

The portal will predefine taxonomy for documents to achieve proper Enterprise Content Management. In the library, there will be dedicated slots for different types of files (i.e. image, word documents, videos, etc.)

Access Control Management

The new interface will allow different users to have different access rights. Top management will have administrator controls while front line personnel will have basic access. Sensitive documents can only be viewed by a predetermined group of users.

User Analytics

Administrator will be able to keep track of staffs’ performance (i.e. documents visited, last visited, etc.). The portal will also display trends of users; for instance: “top 10 most asked queries”, “top 5 most visited sites”, etc.

Project Plan


Hydra Schedule.jpg

Risk Management

Hydra Riskmgmt.jpg

Project Members

Sponsors and/or Clients

  • Ong Poh Suan - Operations Assistant Manager
  • Lau Wing Chew – Chief Transformational Officer
  • Lim Hock Leong Benjamin - Principal Systems Specialist

Project Advisor

  • Koh Lian Chee

Team Hydra

  • Alvin
  • Erik Tanuwidjaja
  • Hiubert Limas Lim
  • Michael Allen Palanca Olivan
  • Teena Carissa Chung Ngo
  • Template:Cite web