Difference between revisions of "Visualization of Consumer Satisfaction"

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= Project Scope =
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| style="padding:0.4em;  font-size:120%; border-bottom:4px solid #B18904; border-top:5px solid #B18904; text-align:center; background-color:#0B0B61; " width="10%" | [[Visualization of Consumer Satisfaction | <font color="#ffffff"><b>Home</b></font> ]]
  
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Consumer research has been a hot topic. Businesses and government agencies are interested to know the satisfaction levels of Singaporean consumers and effectively take actions that can create valuable and meaningful impact in the society.
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| style="border-bottom:4px solid #B18904; border-top:5px solid #B18904; background:none;" width="1%" | &nbsp;
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This project explores these satisfaction levels. It uses the respondent level data from the Customer Satisfaction Index of Singapore (2008-2013) for the following sub-sectors:
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| style="padding:0.4em; font-size:150%; background-color:#FFFFFF;  border-bottom:4px solid #B18904; border-top:5px solid #B18904; text-align:center; color:#828282" width="10%" | [[Visualization of Consumer Satisfaction Project Overview |<font color="#0B0B61" size=2><b>Project Overview</b></font>]]
  
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MRT System
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Public Buses
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| style="padding:0.4em; font-size:150%; background-color:#FFFFFF;  border-bottom:4px solid #B18904; border-top:5px solid #B18904; text-align:center; color:#828282" width="10%" | [[Visualization of Consumer Satisfaction Progress |<font color="#0B0B61" size=2><b>Progress</b></font>]]
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Taxi Services
 
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Supermarkets
 
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Hotels
 
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Budget Airlines
 
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The metrics that measure satisfaction includes:
 
  
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Customer Expectations
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Perceptions of Quality
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| style="padding:0.4em; font-size:150%; background-color:#FFFFFF;  border-bottom:4px solid #B18904; border-top:5px solid #B18904; text-align:center; color:#828282" width="10%" | [[Visualization of Consumer Satisfaction Mid-Term Progress |<font color="#0B0B61" size=2><b>Mid-Term Progress</b></font>]]
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Perceptions of Value
 
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Customer Satisfaction
 
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Complaint Behaviour
 
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Customer Loyalty
 
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The objective of this project is to produce a dashboard that shows market trends visually.
 
  
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| style="border-bottom:4px solid #B18904; border-top:5px solid #B18904; background:none;" width="1%" | &nbsp;
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| style="padding:0.4em; font-size:150%; background-color:#FFFFFF;  border-bottom:4px solid #B18904; border-top:5px solid #B18904; text-align:center; color:#828282" width="10%" | [[Visualization of Consumer Satisfaction Documentation |<font color="#0B0B61" size=2><b>Documentation</b></font>]]
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== Weekly Progress ==
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{| style="text-align: center; width: 100%;"
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|-
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|valign=top width=50%|<div class="NavHead" style="background-color:#DBA901;; text-align: center; padding: 5px; font-size: 120%; border:solid 2px #DBA901;"><span style="color: #0B0B61"> '''Stakeholders''' </span></div>
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<div style="text-align: center;">
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<br>
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Supervisor : [http://sis.smu.edu.sg/faculty/profile/83109/Seema%20CHOKSHI Seema Chokshi]  <br>
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Sponsor : [http://www.smu.edu.sg/faculty/profile/9505/Marcus%20LEE Marcus Lee]
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|valign=top width=50%|<div class="NavHead" style="background-color:#DBA901;; text-align: center; padding: 5px; font-size: 120%; border:solid 2px #DBA901;"><span style="color: #0B0B61"> ''' Project Team Members''' </span></div>
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<div style="text-align: center;">
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<br>
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[[Mohamed Yousof Bin Shamsul Hameed]]<br>
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[[Kee Eng Sen]]
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{| class="wikitable"
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{| style="text-align: center; width: 100%;"
 
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! Week 1# !! Advisor Meeting !! Sponsor Meeting  !! Progress Status  !! Changes & Updates  !! Follow up Actions
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|valign=top width=30%|<div class="NavHead" style="background-color:#DBA901;; text-align: center; padding: 5px; font-size: 120%; border:solid 2px #DBA901;"><span style="color: #0B0B61"> '''Milestone Status''' </span></div>
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<div style="text-align: center;">
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| Example || Example || Example || Example || Example || Example
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<br>
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<strike> Project Proposal <br>'''3-Sep-2014'''</strike> <br><br>
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| Example || Example || Example || Example || Example || Example
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<strike> Mid-Term Presentation and Report <br>'''8-Oct-2014'''</strike> <br><br>
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Poster and Report Submission <br>'''19-Nov-2014'''<br><br>
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| Example || Example || Example || Example || Example || Example
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<strike>Final Presentation <br>'''12-Nov-2014'''</strike><br><br>
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|valign=top width=25%|<div class="NavHead" style="background-color:#DBA901;; text-align: center; padding: 5px; font-size: 120%; border:solid 2px #DBA901;"><span style="color: #0B0B61"> ''' Meeting Status ''' </span></div>
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<div style="text-align: center;">
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<br>
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Last Supervisor Meeting <br>'''12-Nov-2014'''<br><br>
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Last Sponsor Meeting <br>'''5-Nov-2014'''<br><br>
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Next Sponsor Meeting <br>'''-'''<br><br>
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|valign=top width=44%|<div class="NavHead" style="background-color:#DBA901; text-align: center; padding: 5px; font-size: 120%; border:solid 2px #DBA901;"><span style="color: #0B0B61"> '''Project Status''' </span></div>
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<div style="text-align: center;">
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<b>Current Iteration</b><br>
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[[File:2014 visual POSTER low res.jpg|465px]]
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<br><br><br>
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* Status updates inspired by [https://wiki.smu.edu.sg/is480/IS480_Team_wiki:_2013T2_GENShYFT IS480 FYP Team GENShYFT]
 
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Latest revision as of 15:37, 12 November 2014

Home   Project Overview   Progress   Mid-Term Progress   Documentation
Stakeholders


Supervisor : Seema Chokshi
Sponsor : Marcus Lee

Project Team Members
Milestone Status


Project Proposal
3-Sep-2014

Mid-Term Presentation and Report
8-Oct-2014

Poster and Report Submission
19-Nov-2014

Final Presentation
12-Nov-2014
Meeting Status


Last Supervisor Meeting
12-Nov-2014

Last Sponsor Meeting
5-Nov-2014

Next Sponsor Meeting
-
Project Status

Current Iteration
2014 visual POSTER low res.jpg




Retrieved from ‘https://wiki.smu.edu.sg/ANLY482/index.php?title=Visualization_of_Consumer_Satisfaction&oldid=907’