Visualization of Consumer Satisfaction

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Project Overview

Documentation

Development of Chart and Dashboards

Our dashboard has gone through many iterations of user testing and interactive design prototyping. The outcome of those are documented in this section

Quick Glance

Objective : The objective of the quick glance portion of the application was to give users a 30 second outlook on the situation. The charts are suppose to give very basic information but creates enough value to make some sense.

Bar Chart

This portion shows the development of our bar charts. The bar charts shows the average scores of all the main score-drivers through out the years. With just a glance, users are able to compare the drivers of different years. Our bar chart has gone through several iterations as show.

Line Chart

This portion shows the development of our line charts. The line charts shows the average scores of all the main score-drivers through out the years in a linear manner. The objective was to see trends easier than looking at the bar charts. With just a glance, users are able to see increase or decrease in certain drivers throughout the years. The can only see how each drivers react with each other. Our line chart has gone through several iterations as show.

Box Plot

The box plot was created in response to wanting additional information apart from just the averages. The box plot below was created base on the Satisfaction driver (Main driver people are interested ). With this chart, people are able to see the Median and the quarter ranges. This chart did not go any deeper as Heuristic evaluation suggests that such charts are complex and requires training to interpret.

Individual Levels

This portion goes to a very granular level where each row of data will be visualized. This part contrast the quick glance as this shows the specific response where else quick glance shows an aggregated output.

Sensitivity Analysis

Chart Type	Demo Version	Version 1	Version 2	Version 3	Version 4	Version 5	Version 6
Layout acts as a blueprint for dashboard design	Not Available Yet					Example	Example
Dash Board - working towards a end product						Example	Example
Multi-linear chart to show the scores for everyone. Granular level to show specifics ( removed eventually due to confusion )						Example	Example
Parallel Chart to show the scores given to each person.						Example	Example
Sensitivity Analysis		Example	Example	Example	Example	Example	Example
Dashboard Mid-term		Example	Example	Example	Example	Example	Example