SMT483G1: WeRespond Project Overview
Contents
Project Overview
1.1 Project Description
The Singapore Civil Defence Force (SCDF) is currently facing high attrition and under usage of the myResponder mobile application among Singaporeans. The lack of active users significantly reduces the capabilities of the application in assembling the Singapore population to respond to emergency cases such as Out-of-Hospital Cardiac Arrest (OHCA) and minor fires in a timely manner that significantly increases the OHCA victim’s chances of survival and mitigate the fires.
myResponder is an application by SCDF to alert members of the public to nearby fire and medical cases, and thereby save lives and increase the survival rate for OHCA, as well as mitigate minor fires in the first few critical minutes. myResponder is also a means by which members of the public may be asked to provide onsite information (via submission of photos and videos) for SCDF to gain an understanding of the situation. Through the ‘Call 995’ button in the app, users can also send their geolocation to SCDF’s 995 Operations Centre, enabling SCDF to dispatch the emergency resources to the scene sooner.
To ensure SCDF’s resources are allocated more efficiently, a triaging function can be implemented. This triaging prompt appears in the app after pressing the ‘call 995’ button to identify whether it qualifies as an emergency, as well as the appropriate response to take.
Currently, the two main problems identified are community engagement and the lack of triaging. This project aims to build a community platform within myResponder app to reduce the attrition rate. The project would draw inspiration from gamification features and social media feeds to achieve this aim. As for the lack of triaging, we intend to resolve this via a prompt to help users decide when they should call 995.
Ultimately, our aim is to increase the number of active users and improve long-term engagement with users through the app. Our X-Factor that our team is aiming for 90% satisfied users. After integration, we plan to achieve a 20% increase in real users and retention rate.
1.2 Stakeholders
Sponsors
Zul Yang
Rota Commander, SCDF
Advisor who provides us with the vision, business requirements and the ground knowledge.
Carl Ross
SSO EMS Technology, SCDF
Project Manager of the existing myResponder app and provides technical knowledge and guidance for us to enhance the existing app.
Supervisor
Prof. Tan Hwee Pink
1.3 Deliverables
Outcomes
Prototype and documentation, PowerPoint presentation, Report, Working Application
Value Statement
To improve the current myResponder application by having a 20% increase in active users so as to address the lack of community engagement and triaging for better handling of emergency by society and SCDF.
1.4 Scope
1.5 Learning Outcomes
We want to be able to learn more about the industry and existing processes on reporting and rescuing. Besides honing our technical skills, we also hope to be able to bond and grow as a team and make meaningful contributions to society through this project.
1.6 Changes in Project Scope
| Version | Changes |
|---|---|
| Initial Scope | |
| Adjusted Scope after Proposal Feedback | |
| Updated Scope due to UT 1 | |
| Updated for mid terms |
