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IS480 Team wiki: 2018T1 R&I Documentation: User Testing 8

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DOCUMENTATION

User Testing




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User Testing 1
User Testing 2
User Testing 3
User Testing 4
User Testing 5
User Testing 6
User Testing 7
User Testing 8

Test Plan

Venue: SIS GSR 3-4
Date: 14th August 2019
Duration: ~ 30-45 minutes per user
Participant Demographics: 23 SMU students
Test Script: User Testing 8
Responses: UT 8 Responses

Objectives

  • Gather the feedback regarding the usability of the all functions the team has created
  • Observe how the users interact with our system
  • Ensure there is proper error handling
  • Improve the application based on the results
  • Scope

      Authentication Module
    • Login with 2FA and Group Id

      Accounts Module
    • View Transaction History
    • Manage Personal Details
    • View Deposits and Loan Details

      Dual Currency Deposit Module
    • Easy Conversion of currencies
    • Create and Edit Dual Currency Accounts
    • Dual Currency Deposit Teaching Material and Quiz
    • Leadership Board

      Bill Payment Module
    • Add, edit and remove existing future bill payment
    • Authorise GIRO Payment to Organisation

      Fund Transfer Module
    • Create Payee with 2FA
    • Add, edit and remove future or recurring fund transfer

      Loan Module
    • Loan Calculator
    • Loan Application
    • Loan Full Repayment
    • Loan Partial Repayment

      Customer Preferences Module
    • Notification & Trigger Settings
    • Update customer interests

      Gamification Module
    • Able to trigger Pre-Quiz, Timed Quiz and Post-Quiz
    • Scores are calculated and reflected

      Wealth Portfolio Module
    • Check Stock Price
    • Able to trigger the buying and selling of stocks.
    • Exchange a pair of currencies at a set rate on a future date

      Manage Client Module
    • Appointment Booking

      Account Statement Module
    • Transaction History PDF generation

    Procedure

    Participants were given a set of instructions to follow and complete the test cases. Participants were encouraged to note the estimated time taken for each task to complete the task. During the user testing, participants were encouraged to voice out any usability issues as they navigated through the test cases. Their feedback was noted. Participants were given a post-test questionnaire at the end of the testing to gauge their satisfaction.

    Results

    S/N Test Case Outcome
    1 Participants should be able to login with correct credentials, group Id and OTP. Successful.
    2 Participants should be complete the Pre-Quiz upon logging in. Successful.
    3 Participants should be able to make an immediate transfer. Successful.
    4 Participants should be able to make an future transfer. Successful.
    5 Participants should be able to make a GIRO Payement. Successful.
    6 Participants should be able to filter and view the transaction hisotry of the account. Successful.
    7 Participants should be able to set their preferred notification and trigger option accordingly. Successful.
    8 Participants should be able to apply for a loan. Successful.
    9 Participants should be able to complete the Loan timed quiz. Successful.
    10 Participants should be able to make a partial payment to their loan. Successful.
    11 Participants should be able to complete the Loan post quiz. Successful.
    12 Participants should be able to open a DCD account. Successful.
    13 Participants should be able to complete DCD timed Quiz. Successful.
    14 Participants should be able to edit DCD account. Successful.
    15 Participants should be able to complete DCD post quiz. Successful.
    16 Participants should be able to purchase stocks. Successful.
    17 Participants should be able to complete stock order mgmt. timed quiz. Successful.
    18 Participants should be able to cancel the stock order purchased. Successful.
    19 Participants should be able to complete stock order mgmt. post quiz. Successful.
    20 Participants should be able to check for FX Forward Rate. Successful.
    21 Participants should be able to complete FX Forward Timed Quiz. Successful.
    22 Participants should be able to open a FX Forward Contract. Successful.
    22 Participants should be able to complete FX Forward Post Quiz. Successful.
    23 Participants should be able to book appointment with their desired timeslot. Successful.
    24 Participants should be able to delete any appointment booked. Successful.
    25 Participants should be able to generate account statement PDF. Successful.

    Key Findings

    Functions Users' Behaviour & Comments Proposed Changes
    Fund Transfer Module Unable to select 12midnight for future transfer Change the logic inside IF ELSE statement to cater for the timing
    All Module Fixed all breadcrumbs routing Check all the routing for invalid routes and correct them.
    Dashboard Pie Chart doesn’t load when revisit Find out the cause of the infinite loading.
    Gamification Doesn’t redirect upon completed of functionalities, lead to confusion for the users. Redirect users to different pages using IF ELSE statement by sharing the type and module of the quiz.

    Overall Feedback

    Participants feel that the web interface is easy to use and minimalist design. However, the teaching material is a little too dry, can include images or table. In general, client is satisified with the application.