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IS480 Team wiki: 2018T1 R&I Documentation: User Testing 4

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ABOUT US

PROJECT OVERVIEW

PROJECT MANAGEMENT

DOCUMENTATION

User Testing




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User Testing 1
User Testing 2
User Testing 3
User Testing 4
User Testing 5
User Testing 6
User Testing 7
User Testing 8

Test Plan

Venue: LKS PR 4-16
Date: 23rd Mar 2019
Duration: ~ 30 minutes per user
Participant Demographics: Professor Alan and 2 IS419 Students
Test Script: User Testing 4

Objectives

  • Gather the feedback regarding the usability of the all functions the team has created
  • Observe how the users interact with our system
  • Ensure no additional features have been overlooked
  • Improve on the application based on the results
  • Scope

      Loan Module
    • Calculate loan
    • Apply loan
    • Full loan repayment
    • Partial loan repayment

      Marketing Promotion
    • Notification & Trigger Settings

    Procedure

    Participants were given a set of instructions to follow and complete the test cases. Participants were encouraged to note the estimated time taken for each task and number of clicks to complete the task. During the user testing, participants were encouraged to voice out any usability issues as they navigated through the test cases. Their feedback was noted. Participants were given a post-test questionnaire at the end of the testing to gauge their satisfaction.

    Results

    S/N Test Case Outcome
    1 Participants should be able to calculate a their loan and a pie chart displaying a loan overview and it's respective details will be displayed Successful
    2 Participants should be able to apply for a loan and a pop up message is successfully displayed before redirecting the user to View Accounts page Successful
    3 Participants should be able to make a full loan repayment and a pop up message is successfully displayed Successful
    4 Participants should be able to make a partial loan repayment and a pop up message is successfully displayed Successful
    5 Participants should be able to update their notification and trigger settings accordingly and a pop up message is successfully displayed Successful

    Key Findings

    Functions Users' Behaviour & Comments Proposed Changes
    Loans Should have charts to display repayment, interest and monthly installment amounts Include bar graphs for partial repayments
    Loans Misleading message prior to making repayment Display proper repayment messages
    Marketing Module Unsure of what the previous preferences for each respective trigger types for each accounts were Load the trigger settings with the initial value

    Show currency and balance of the account for trigger settings

    Overall Feedback

    Participants felt that the UI looks better & the colors gives it a nice touch to the overall look and feel of the application.