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IS480 Team wiki: 2018T1 R&I Documentation: User Testing 2

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DOCUMENTATION

User Testing




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User Testing 1
User Testing 2
User Testing 3
User Testing 4
User Testing 5
User Testing 6
User Testing 7
User Testing 8

Test Plan

Venue: SIS GSR 2-3
Date: 11th Jan 2019, Friday
Duration: ~ 30 minutes per user
Participant Demographics: 1 Professor, 1 previous IS444 student
Test Script: User Testing 2

Objectives

• Gather the feedback regarding the usability of the 2 functions the team has created
• Observe how the users interact with our system
• Ensure no additional features have been overlooked
• Improve on the application based on the results

Scope

    Accounts Module
  • Get Deposit Account Details
  • Get Loan Account Details
  • Get Customer Account Details

    Dual Currency Module
  • View Closed DCD Account
  • View Current DCD Account
  • Create new DCD Account
  • Edit Current DCD Account

Procedure

Participants were given a set of instructions to follow and complete the test cases. Participants were encouraged to note the estimated time taken for each task and number of clicks to complete the task. During the user testing, participants were encouraged to voice out any usability issues as they navigated through the test cases. Their feedback was noted. Participants were given a post-test questionnaire at the end of the testing to gauge their satisfaction.

Results

S/N Test Case Outcome
1 Participants should be able to get deposit accounts details with valid UserID and PIN Successful.
2 Participants should be able to get loan accounts details with valid UserID and PIN Successful.
3 Participants should not be able to get loan accounts details with invalid UserID and PIN Successful.
4 Participants should be able to view closed DCD accounts summary Successful.
5 Participants should be able to view current DCD accounts summary Successful.
6 Participants should be able to select up to three 3options for different accounts and pop-up message is successfully displayed. Successful.
7 Participants should be able to create new DCD accounts with selected Base and Quoted Currency rate and pop-up message is successfully displayed. Successful.

Key Findings

Functions Users' Behaviour & Comments Proposed Changes
Accounts Module Overview page can be improved on by including collapsible overview Need for collapsible overview of customer accounts (Deposit & Loan Accounts)
Accounts Module Maturity Date is irrelevant to Deposit Accounts Remove maturity date information in Deposit Account view
Dual Currency Module Default value should call from API Increment unit of deposit amount to 1000, default deposit amount to 50000
Dual Currency Module Interests Rate Formula should change, and yield curve will increase when the risk and time is high Add relevant descriptions, labels on charts, label graph axisDifference between strike rate and exchange rate, the deposit term and deposit amount should be factor in for the interest rate calculation
Dual Currency Module No summary page upon creation of new DCD accounts Summary page required upon successful creation of a new DCD account


Overall Feedback

Participants feel that the web interface is easy to use and responsive. It is good to have the status (green and red) in the feedback. However, customers accounts can include collapsible overview. Client is satisfied with the overall look of the UI and looks forward to the improved web application.