Difference between revisions of "IS480 Team wiki: 2017T2 Mavericks User Testing 4"
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==Overview of Tasks' Results:== | ==Overview of Tasks' Results:== | ||
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==User Ratings:== | ==User Ratings:== | ||
Revision as of 21:43, 3 April 2018
Contents
User Testing 4's Test Overview
Date: 21 March 2018
Duration: 1830 – 2000
Venue: SOE CR B1-4
Participants: 35 students from SMU
Scope: Application consisting of 8 core features
- Login and OTP Verification
- Complete Pre-Quiz
- Check Account Balance
- Add Beneficiary
- Transfer Funds
- View Aggregated Expenses
- Viewing of Scoreboard
- Complete Post-Quiz
Objective: To gain feedback/user perspectives on usability of completed functionalities - especially on the educational module and speech-to-text feature, which are some of our core functions.
Overview of Tasks' Results:
User Ratings:
Average Ease of Use Rating: 3.5/5
Average Overall UI Design Rating: 3.8/5
Average Effectiveness as a Learning Tool Rating: 3.7/5
Feedback From Users
- 40% of users listed "Chatbot" as their top favourite feature, with reasons such as "convenient" and "interactive"
- 30% of users listed "Admin Live Support" as their top favourite feature, with the main reason being it offers additional help which the chatbot cannot offer
- "Lack of instructions/unclear guide on how to use the application" was a common feedback among participants. Users were unable to understand what the features it offers
Comments on areas for improvement
- Live support can be a button instead
- More colours to the UI
- Help/FAQ function to assist participants
- Clearer guide/instructions on how to use the application
- Clearer guide/instructions to show users the features offered on the platform
