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Difference between revisions of "IS480 Team wiki: 2017T2 Mavericks User Testing 4"

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==User Testing 3's Test Overview==
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==User Testing 4's Test Overview==
 
<br>
 
<br>
'''Date:''' 13 February 2018 <br>
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'''Date:''' 21 March 2018 <br>
'''Duration:''' 1900 1930<br>
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'''Duration:''' 1830 2000<br>
'''Venue:''' SIS CR 3-1<br>
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'''Venue:''' SOE CR B1-4<br>
'''Participants:''' 26 students from SMU <br>
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'''Participants:''' 35 students from SMU <br>
'''Scope:''' Application consisting of 7 core features<br>
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'''Scope:''' Application consisting of 9 core features<br>
 
# Login and OTP Verification
 
# Login and OTP Verification
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# Complete Pre-Quiz
 
# Check Account Balance
 
# Check Account Balance
# View Transaction History
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# Add Beneficiary
 
# Loan Calculation
 
# Loan Calculation
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# Transfer Funds
 
# View Aggregated Expenses
 
# View Aggregated Expenses
# Live Chat Takeover: Admin Support
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# Viewing of Scoreboard
# Educational Module: Quiz
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# Complete Post-Quiz
'''Objective:''' To gain early feedback/user perspectives on usability of completed functionalities - especially on the educational module and speech-to-text feature, which are some of our core functions. <br>
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'''Objective:''' To gain feedback/user perspectives on usability of completed functionalities - especially on the educational module and speech-to-text feature, which are some of our core functions. <br>
  
 
==Overview of Tasks' Results:==  
 
==Overview of Tasks' Results:==  

Revision as of 21:23, 3 April 2018

MV-background.png


MV-home.png   HOME

 

MV-logo.png   ABOUT US

 

MV-overview.png   PROJECT OVERVIEW

 

MV-schedule.png   PROJECT MANAGEMENT

 

MV-documentation.png   DOCUMENTATION

Personas & Scenarios

Diagrams

Meeting Minutes

Proof of Deployment

User Testing

Project Deliverables

Mv-ut-banner.png

View UT1 Results

View UT2 Results

View UT3 Results

View UT4 Results


User Testing 4's Test Overview


Date: 21 March 2018
Duration: 1830 – 2000
Venue: SOE CR B1-4
Participants: 35 students from SMU
Scope: Application consisting of 9 core features

  1. Login and OTP Verification
  2. Complete Pre-Quiz
  3. Check Account Balance
  4. Add Beneficiary
  5. Loan Calculation
  6. Transfer Funds
  7. View Aggregated Expenses
  8. Viewing of Scoreboard
  9. Complete Post-Quiz

Objective: To gain feedback/user perspectives on usability of completed functionalities - especially on the educational module and speech-to-text feature, which are some of our core functions.

Overview of Tasks' Results:

MV-ut3-taskoverview.png



User Ratings:

MV-UT3-userrating.png


Average Ease of Use Rating: 3.5/5
Average Overall UI Design Rating: 3.8/5
Average Effectiveness as a Learning Tool Rating: 3.7/5

Feedback From Users

  1. 40% of users listed "Chatbot" as their top favourite feature, with reasons such as "convenient" and "interactive"
  2. 30% of users listed "Admin Live Support" as their top favourite feature, with the main reason being it offers additional help which the chatbot cannot offer
  3. "Lack of instructions/unclear guide on how to use the application" was a common feedback among participants. Users were unable to understand what the features it offers

Comments on areas for improvement

  1. Live support can be a button instead
  2. More colours to the UI
  3. Help/FAQ function to assist participants
  4. Clearer guide/instructions on how to use the application
  5. Clearer guide/instructions to show users the features offered on the platform