When asked about what do they like about our system, MOST people said that:
- UI is clean and intuitive
- User friendly
- Layout is simple and consistent
What asked what they dislike about the system, MOST people said that:
- System is slow
- Not sure how to check profile information
- Not sure they can check booking history
- No confirmation when delete booking
- Create schedule for Admin and Course Coordinator is not intuitive
Some of the issues they faced when performing tasks are:
- System too slow
- DB connection error
- Safari browser unable to click down arrow
- Date and time field for edit booking is hard to use
- Cant use SSO auto login, need to have manual login
Improvements they would like to have to have a better user experience:
- Make the system faster
- Some buttons not very intuitive, e.g Booking history
- Email header can be color-coded, easier for user to identify the status of the booking
- Less clicks
- Tool-tip/Breadcrumbs
Click here to see our Response Plan: [1]
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