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IS480 Team wiki: 2012T1 Shopaholic Development User Tests

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Our Team   Project Overview   Project Management   Development   Learning Outcome   Documentation


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Initial Brainstorm

| Function List | User Tests | "Tag & Bag" Plugin | D2T9 Portal |

Overview of User Tests

S/No. User Tester Profiles Objective & Description Summary of Results
User Test 1
14 Sep 2012
Total 15 Users
  • 5 have experience participating in Sprees
  • 11 do not have experience participating in Sprees

Objective:
  • Testing on the main functions in the Buyers' process and how they feel about our 'Tag&Bag' plugin.
  • Functions tested:
    • 1. Create Account
    • 2. Tag&Bag Plugin
    • 3. Add Item to Cart
    • 4. Checkout

This user test aims to gather feedback from users about the usability of our 'Tag&Bag' plugin and the buyers' workflow.

Users are given instructions to perform certain tasks stated in User Test 1 Scenarios while Shopaholic's team members will take note of how the users perform the tasks.

Pre-testing and post-testing surveys are given to users for this User Test.

Users gave constructive feedbacks for us to improve on our User Interface as well as the 'Tag&Bag' plugin.


Main points from feedbacks for improvement:

  • Bookmarklet installation instructions is too small (most of them did not notice it).
  • Missed the spree selection at the bottom of the page during checkout
  • [+] sign on the 'Tag&Bag' plugin is unclear
  • Unsure of the difference between 'Tag' and 'Bag'


To know what actions we took after User Test 1, please refer to our Development page.

Click to download the detailed feedbacks from users and our analysis >> Consolidated Results & Analysis 1

User Test 2
7 Oct 2012
Total 6 Users
  • All 6 are Spree Organisers

Objective:
  • Testing on the main functions in the Organisers' workflow
  • Functions tested:
    • 1. Create New Spree
    • 2. Buyer’s process
      • Tag&Bag plugin
      • Add Item to Cart
      • Checkout
    • 3. Spree Management

This user test aims to gather feedback for our Spree Management function as well as gathering feedbacks from the Spree Organiser’s point of view on the Buyer’s process.

Users are given instructions to perform certain tasks stated in User Test 2 Scenarios while Shopaholic's team members will take note of how the users perform the tasks.

Pre-testing and post-testing surveys are given to users for this User Test.

Main points from feedbacks for improvement:

Spree Management

  • Do not know how to become a Spree Organiser
  • Do not know how to create a spree
  • Order Summary is not clear (how much is received/refund/pending payment)
  • Checkout price is not calculated in SGD but USD, calculation error


Buying Process:

  • Buyer is able to submit empty shipping information which should not be the case.


To know what actions we took after User Test 2, please refer to our Development page.

Click to download the detailed feedbacks from users and our analysis >> Consolidated Results & Analysis 2

User Test 3
16 Nov 2012
Total 5 Users
  • 3 are Spree Organisers
  • 2 are Spree Participants

Objective:
  • Testing on Transaction process
  • Functions tested:
    • Transaction Process:
      • 1. Payment
      • 2. Refund
      • 3. Topup

This user test aims to gather feedback for our whole transaction process. There is interaction between Spree Organiser and Spree Participants during the Transaction process.

Users are given instructions to perform the tasks stated in User Test 3 Scenarios while Shopaholic's team members will take note of how the users perform the tasks.

Main points from feedbacks for improvement:

Spree Organisers

  • User is able to pay negative amount.
  • Transactions view is confusing, differ from the normal status stated at the bottom. Hence users do not know whether exactly he/she received the payment from the participants.
  • Removed button should be remove when there will be no changes.


Spree Participants

  • Once the spree is created, Spree “REMAINING” status is misleading. Do not know whether is just remaining time or the remaining amount?
  • My Orders Page, once I create payment, Outstanding is ‘payment received?’


Click to download the detailed feedbacks from users and our analysis >> Consolidated Results & Analysis 3

User Test 1 (14 September 2012, Friday)

Photos

Welcome to D2T9 User Test Behind The Scene - One of User Test Group Session

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2012-09-14 14.51.20.jpg

1 to 1 hands-on session Happily shopping away at Victoria Secrets

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2012-09-14 14.54.26.jpg

Zhen Guang in Action Engaging our Participants

Shopaholic IMG 0836.JPG

Shopaholic IMG 0833.JPG

Documents

Shopaholic Shopping-bag-icon.jpg
Pre/post Survey Questions

Shopaholic Shopping-bag-icon.jpg
User Test 1 Scenarios


Shopaholic Shopping-bag-icon.jpg
Consolidated Results & Analysis

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User Test 2 (7 October 2012, Sunday)

Photos

Mrs Koh - The Organiser (Motherhood Forum) Ms Kim - The Organiser(Livejournal)

IMG 0888.JPG

IMG 0886.JPG


Documents

Shopaholic Shopping-bag-icon.jpg
Pre/post Survey Questions

Shopaholic Shopping-bag-icon.jpg
User Test 2 Scenarios

Shopaholic Shopping-bag-icon.jpg
Consolidated Results & Analysis

Back to Top

User Test 3 (16 November 2012, Friday)

Documents

Shopaholic Shopping-bag-icon.jpg
User Test 3 Scenarios

Shopaholic Shopping-bag-icon.jpg
Consolidated Results & Analysis

Back to Top