IS480 Team wiki: 2012T1 Rainbow Solutions

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Welcome to Rainbow Solutions FYP page!
Project Scope Project Documentation Project Management Project Progress Summary Quality of Product Reflections

Rainbow Solutions

Rainbow Solutions is building a Q-Ticket Mobile Application for Supreme Court of Singapore. This solution would enhance the lawyers’ efficiency and productivity by reducing the waiting time and be better informed about the Queue Status and Hearing List. This application also allows Lawyers to stay up-to-date through RSS feeds about the latest developments in the law industry.
Rainbow Solutions & Stakeholders


Name Organization Designation
Debin GAO Singapore Management University Assistant Professor

Sponsor and Client

Name Organization Designation
Woon Loong LEONG Supreme Court of Singapore Director, CISD
Patrick NG Supreme Court of Singapore Asst Director, Applications, CISD
Jasmine LAI Supreme Court of Singapore IT Consultant, CISD
Project Scope
Project Description

The focus of our project is to create mobile queue booking application by leveraging on location based service technology which will enable the lawyers to do self-check-in while within a pre-defined radius from the building.


Currently the Queue services available for Lawyers are accessed through the Kiosk at the Supreme Court. This is a problem as Lawyers have to go to the Kiosk physically to register and wait near the Kiosk to check the queue status and access the hearing lists. There is a lot of waiting time as they do not know the timing of their hearing. By having a mobile application, the waiting time is reduced as they will be better informed of the status. This would increase the lawyers’ efficiency and productivity. Supreme Court is interested to invest in applications for Mobile Platforms as the trend is moving towards mobile.

Project Goals

Project Timeline


  • Outcomes: Mobile Web Application that is able to be deployed on Multiple Platforms, i.e. iOS, Android, Windows Mobile and BlackBerry
  • Value Statement: Efficient Queue System with increased efficiency and productivity
  • Scope:
    • Access to app is restricted to within pre-defined perimeters of the Supreme Court (Geo-Fencing)
    • User Authentication – as app is confidential and is to be used only by the law firms, 2 factor authentication is required.
    • Check-in queue registration within radius from Supreme Court Building (user-defined setting: expected distance from 100m to 1km)
    • Provide a mean for user to verify the authenticity of the digital queue ticket (virtual ticket) generated
    • Search and access hearing lists
    • Enquire on the queue status
    • Provision of RSS News feeds, share the info (e.g. to Facebook or twitter) with colleagues
    • Way Finder – to provide direction to Supreme Court building
    • Enhanced Way Finder - to use Augmented Reality to provide real-time direction with Google Street images.
Process Flow
Story Board
Project Documentation
Use Case

Use Case Diagram

Use Case Description

Use Interface



Queue ticketing

Search List

RSS Feeds

Way Finder

Augmented Way Finder

Database Design

Entity Relationship Diagram

Logical Diagram

Meeting Minutes






To view project snapshot at the Acceptance phase, see the Acceptance Page.



Project Management

Detailed project schedule with comparison between planned and actual duration can be found over the link below:
Detailed Project Schedule-Rainbow Solutions

Project Metrics

Schedule Metrics

The objective of the team's schedule metric is to review the progress of different iteration and perform necessary action on the corrective measures, based on calculated percentage.

Formulation: For each iteration, calculate {[actual duration] – [planned duration] / [actual duration]}. Actions are taken based on table inside the metric and its corresponding percentage.


Schedule Metric

Bug Metrics

The objective of the team’s bug metric is to track the level of complexity and severity of any present bugs. By doing so, we will analyze how these bugs are affecting the development progress of our project.

Formulation: The total points will be based on the bug rating from the bug severity table, action will be taken based on its corresponding total points.

Project Risks
Project Progress Summary
Project Highlights
Our journey
Our Achievements
Quality of Product
Project Deliverable
User Acceptance Testing
Learning Outcome
Team Reflection
Individual Reflection
Supervisor Reflection
Client Reflection