IS480 Team wiki: 2012T1 Rainbow Solutions

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Rainbow Solutions
Rainbow Solutions is building a Q-Ticket Mobile Application for Supreme Court of Singapore. This solution would enhance the lawyers’ efficiency and productivity by reducing the waiting time and be better informed about the Queue Status and Hearing List. This application also allows Lawyers to stay up-to-date through RSS feeds about the latest developments in the law industry.


Rainbow Solutions & Stakeholders



Name Role Organization Designation
Woon Loong LEONG Sponsor and Client Supreme Court of Singapore Director, CISD
Patrick NG Sponsor and Client Supreme Court of Singapore Asst Director, Applications, CISD
Jasmine LAI Sponsor and Client Supreme Court of Singapore IT Consultant, CISD
Debin GAO Supervisor Singapore Management University Assistant Professor

Team Goals

Project Scope

Project Description

The focus of our project is to create mobile queue booking application by leveraging on location based service technology which will enable the lawyers to do self-check-in while within a pre-defined radius from the building.


Currently the Queue services available for Lawyers are accessed through the Kiosk at the Supreme Court. This is a problem as Lawyers have to go to the Kiosk physically to register and wait near the Kiosk to check the queue status and access the hearing lists. There is a lot of waiting time as they do not know the timing of their hearing. By having a mobile application, the waiting time is reduced as they will be better informed of the status. This would increase the lawyers’ efficiency and productivity. Supreme Court is interested to invest in applications for Mobile Platforms as the trend is moving towards mobile.

Project Timeline

X Factor


  • Outcomes: Mobile Web Application that is able to be deployed on Multiple Platforms, i.e. iOS, Android, Windows Mobile and BlackBerry
  • Value Statement: Efficient Queue System with increased efficiency and productivity
  • Functions:
    • Explore using location services using GPS, LBS and GYRO
    • User Authentication - Provide Simple user authentication password-based challenge to the intended audience (lawyers), pre-registration to identify the audience might be required.
    • Check-in queue registration within radius from Supreme Court Building (user-defined setting: expected distance from 100m to 1km)
    • Provide a mean for user to verify the authenticity of the digital queue ticket (virtual ticket) generated
    • Access to hearing lists
    • Enquire on the queue status
    • Provision of RSS News feeds, share the info (e.g. to Facebook or twitter) with colleagues
    • Way Finder – to provide direction to Supreme Court building
    • Enhanced Way Finder - to use Augmented Reality to provide real-time direction with Google Street images.

Process Flow


Project Progress Summary

Project Highlights

Our Journey

Our Achievements

Project Management

1. Schedule Overview

For information about the overview of our schedule, please click on the link below:
Schedule Overview - Rainbow Solutions

2. Detailed Project Schedule (Planned vs Actual)

Detailed project schedule with comparison between planned and actual duration can be found over the link below:
Detailed Project Schedule-Rainbow Solutions

3. Project Metrics

Metrics provides measuring units to depict values, constraints, durations, maximums and minimums. Our team decided to utilize three project metrics; Schedule Metric, Bug Metric, and Project Risk/Constraint Metric.

A. Schedule Metrics

The objective of the team's schedule metric is to review the progress of different iteration and perform necessary action on the corrective measures, based on calculated percentage. Schedule Metrics

Formulation: For each iteration, calculate {[actual duration] – [planned duration] / [actual duration]}. Actions are taken based on table inside the metric and its corresponding percentage.

B. Bug Metrics

The objective of the team’s bug metric is to track the level of complexity and severity of any present bugs. By doing so, we will analyze how these bugs are affecting the development progress of our project

Formulation: The total points will be based on the bug rating from the bug severity table, action will be taken based on its corresponding total points.

Bug Metrics

Project Risks

Quality of Product

Project Deliverable



User Acceptance Testing


Learning Outcome

Team Reflection

Individual Reflection

Supervisor Reflection

Client Reflection


To view project snapshot at the Acceptance phase, see the Acceptance Page.