HeaderSIS.jpg

IS480 Team wiki:2018T1 FORD INTERNAL TESTING

From IS480
Revision as of 00:31, 21 August 2018 by Jianan.lu.2015 (talk | contribs)
Jump to navigation Jump to search
FordLogo.png

Ford home logo.png   HOME

 

Ford about us.png   ABOUT US

 

Ford project overview.png   PROJECT OVERVIEW

 

Ford project management.png   PROJECT MANAGEMENT

 

Ford documentation.png   DOCUMENTATION

 



Internal Testing 1

Testing Plan

  • Date: 6 July
  • Iteration: 3
  • Location: SMU SIS GSR 2.3
  • Participants: 6 PSA help desk staff
  • Testing system: Windows
  • Testing platform: Google Chrome

Objective

  • To test the accuracy rate of the chatbot

Scope

Chatbot
Portnet Related Enquiries

Test Instruction Form

  • Admin Portal Testing: Instructions can be found here
  • Chatbot Testing: Instructions can be found here

Key Comments Raised by the Help Desk Staff

Chatbot Chatbot logic need to be improved to handle some corner questions, such as specific error code.
Admin Portal Dashboard should be more informative, eg dual axis for hit analysis graph

Time frame filtering function should be added, which allows users to filter by day, week, month

Overall Result

  • The admin portal is fully functioning with 0 bug detected.
  • There are minor logic errors found for chatbot, which will be fixed during next iteration.