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Difference between revisions of "IS480 Team wiki:2018T1 FORD INTERNAL TESTING"

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</div>
 
</div>
  
== <div style="background: #FF7504; padding: 15px; font-weight: bold; line-height: 0.3em; font-size:18px; font-family:helvetica" ><font color= #FFFFFF>Internal Testing 3</font></div> ==
+
== <div style="background: #FF7504; padding: 15px; font-weight: bold; line-height: 0.3em; font-size:18px; font-family:helvetica" ><font color= #FFFFFF>Internal Testing 4</font></div> ==
  
 
=== Testing Plan ===
 
=== Testing Plan ===
Line 320: Line 320:
 
<p>
 
<p>
 
<ul>
 
<ul>
<li><b>Date: </b>4 Aug 2018<br/></li>
+
<li><b>Date: </b>5 Sept 2018<br/></li>
<li><b>Iteration: </b>5<br/></li>
+
<li><b>Iteration: </b>7<br/></li>
 
<li><b>Location: </b>SMU SIS GSR 2.3<br/></li>
 
<li><b>Location: </b>SMU SIS GSR 2.3<br/></li>
  
 
<li><b>Testing system: </b>Windows<br/></li>
 
<li><b>Testing system: </b>Windows<br/></li>
 
<li><b>Testing platform: </b>Google Chrome</li>
 
<li><b>Testing platform: </b>Google Chrome</li>
 +
</ul>
 +
</p>
 +
</div>
 +
 +
=== Objectives===
 +
<div style="font-family: Verdana;>
 +
<p>
 +
<ul>
 +
<li>To test whether the deployment is successful</li>
 +
<li>To test all the developed functionalities for both Chatbot and dashboard</li>
 +
<li>To test the accuracy rate of the Chatbot</li>
 +
</ul>
 +
</p>
 +
</div>
 +
 +
=== Scope ===
 +
<center>
 +
{|class="wikitable" style="font-family: Verdana; background-color:#FFFFFF; width: 1000px;" align="center"
 +
|-
 +
! style="color:#ecf0f1; background-color:#FF7504;" width="400pt" | Chatbot
 +
! style="color:#ecf0f1; background-color:#FF7504;" width="400pt" | Admin Portal
 +
|-
 +
 +
|style="text-align: center;"| Portnet Related Enquiries
 +
|style="text-align: center;"| Authentication
 +
|-
 +
 +
|style="text-align: center;"| Check Container/Vessel
 +
|style="text-align: center;"| Dashboard - Hits Analysis
 +
|-
 +
 +
|style="text-align: center;"| Check for User Guide
 +
|style="text-align: center;"| Dashboard - Category Analysis
 +
|-
 +
 +
|style="text-align: center;"|
 +
|style="text-align: center;"| Dashboard - Filter by Time Frame
 +
|-
 +
 +
|style="text-align: center;"|
 +
|style="text-align: center;"| Account Management - Change Password
 +
 +
|-
 +
 +
|style="text-align: center;"|
 +
|style="text-align: center;"| Account Management - Add New User
 +
|-
 +
 +
|style="text-align: center;"|
 +
|style="text-align: center;"| Data Management - File Upload
 +
|-
 +
 +
|style="text-align: center;"|
 +
|style="text-align: center;"| Data Management - FAQ Management
 +
|-
 +
 +
|}
 +
</center>
 +
 +
=== Test cases & Test results ===
 +
<div style="font-family: Verdana;">
 +
<p>
 +
<ul>
 +
<li>Test cases & Test results can be found [https://docs.google.com/spreadsheets/d/12Pow7ThbIItgcasHOp6Tn7_UL8jzzG0DBsQj_Ethd5c/edit?usp=sharing here] <br/></li>
 +
</ul>
 +
</p>
 +
</div>
 +
 +
=== Key Findings ===
 +
<center>
 +
{|class="wikitable" style="font-family: Verdana; background-color:#FFFFFF; width: 1000px;" align="center"
 +
! style="color:#ecf0f1; background-color:#FF7504;" width="200pt" | Functionality
 +
! style="color:#ecf0f1; background-color:#FF7504;" width="300pt" | Application Behaviour
 +
! style="color:#ecf0f1; background-color:#FF7504;" width="500pt" | Changes proposed
 +
|-
 +
| style="text-align: center;"| Chatbot
 +
| style="text-align: left;"| Test accuracy rate: 70%
 +
| style="text-align: left;"|
 +
|-
 +
| style="text-align: center;"| Admin Portal
 +
| style="text-align: left;"| Some error messages are not precise with bad alignment.
 +
| style="text-align: left;"| Refine all the error messages.
 +
|}
 +
</center>
 +
 +
=== Overall Result ===
 +
<div style="font-family: Verdana; ">
 +
<p>
 +
<ul>
 +
<li>All test cases are passed. </li>
 +
<li>The introduction of intent matching affects the accuracy of Chatbot.  </li>
 +
</ul>
 +
</p>
 +
</div>
 +
 +
== <div style="background: #FF7504; padding: 15px; font-weight: bold; line-height: 0.3em; font-size:18px; font-family:helvetica" ><font color= #FFFFFF>Internal Testing 5</font></div> ==
 +
 +
=== Testing Plan ===
 +
<div style="font-family: Verdana; ">
 +
<p>
 +
<ul>
 +
<li><b>Date: </b>1 Oct 2018<br/></li>
 +
<li><b>Iteration: </b>9<br/></li>
 +
<li><b>Location: </b>SMU SIS GSR 2.3<br/></li>
 +
 +
<li><b>Testing system: </b> Windows<br/></li>
 +
<li><b>Testing platform: </b> Google Chrome</li>
 
</ul>
 
</ul>
 
</p>
 
</p>
Line 336: Line 443:
 
<li>To test whether the deployment is successful</li>
 
<li>To test whether the deployment is successful</li>
 
<li>To test all the developed functionalities for both chatbot and dashboard</li>
 
<li>To test all the developed functionalities for both chatbot and dashboard</li>
<li>To test the accuracy rate of the chatbot</li>
+
<li>To test the accuracy rate of the Chatbot</li>
 
</ul>
 
</ul>
 
</p>
 
</p>
Line 353: Line 460:
 
|-
 
|-
  
|style="text-align: center;"| Enquiries
+
|style="text-align: center;"| Check Container/Vessel Status
 
|style="text-align: center;"| Dashboard - Hits Analysis
 
|style="text-align: center;"| Dashboard - Hits Analysis
 
|-
 
|-
  
|style="text-align: center;"| API Module
+
|style="text-align: center;"| Check for User Guide
 
|style="text-align: center;"| Dashboard - Category Analysis
 
|style="text-align: center;"| Dashboard - Category Analysis
 +
|-
 +
 +
|style="text-align: center;"| Feedback
 +
|style="text-align: center;"| Dashboard - Top Question Analysis
 
|-
 
|-
  
Line 370: Line 481:
  
 
|style="text-align: center;"|  
 
|style="text-align: center;"|  
|style="text-align: center;"| Data Management - Bootstrap
+
|style="text-align: center;"| Data Management - File Upload
 +
|-
 +
 
 +
|style="text-align: center;"|
 +
|style="text-align: center;"| Data Management - FAQ Management
 +
|-
 +
 
 +
|style="text-align: center;"|
 +
|style="text-align: center;"| Feedback Management
 
|-
 
|-
 +
 +
|style="text-align: center;"|
 +
|style="text-align: center;"| Announcement Management
 +
|-
 +
 
|}
 
|}
 
</center>
 
</center>
Line 379: Line 503:
 
<p>
 
<p>
 
<ul>
 
<ul>
<li>Test cases & Test results can be found [https://docs.google.com/spreadsheets/d/12Pow7ThbIItgcasHOp6Tn7_UL8jzzG0DBsQj_Ethd5c/edit#gid=1888806492 here] <br/></li>
+
<li>Test cases & Test results can be found [https://docs.google.com/spreadsheets/d/12Pow7ThbIItgcasHOp6Tn7_UL8jzzG0DBsQj_Ethd5c/edit?usp=sharing here] <br/></li>
 
</ul>
 
</ul>
 
</p>
 
</p>
Line 392: Line 516:
 
|-
 
|-
 
| style="text-align: center;"| Chatbot
 
| style="text-align: center;"| Chatbot
| style="text-align: left;"| Test accuracy rate: 77%
+
| style="text-align: left;"| Test accuracy rate: 80%
Minor error for API discovered, which is not critical.
 
 
| style="text-align: left;"| Welcome message for the Chatbot need to be modified to better instruct the user of how to use the Chatbot for API call.
 
| style="text-align: left;"| Welcome message for the Chatbot need to be modified to better instruct the user of how to use the Chatbot for API call.
 
|-
 
|-
 
| style="text-align: center;"| Admin Portal
 
| style="text-align: center;"| Admin Portal
| style="text-align: left;"| Dashboard is behaving as expected.
+
| style="text-align: left;"| 1. Poor user experience for feedback function is detected. Eg. When a user submits a feedback, no confirmation message is displayed, the feedback window simply closed. Minor bugs for feedback display on the admin side is found.
Account management is behaving as expected except minor error.
+
2. Minor issue for timestamp display
| style="text-align: left;"| Slight changes of UI design may be proposed after a demonstration with the client.
+
| style="text-align: left;"| 1. Success message should be displayed after the user submits a feedback.
 +
2. Round up timestamp display to full number.
 
|-
 
|-
 
|}
 
|}
Line 408: Line 532:
 
<p>
 
<p>
 
<ul>
 
<ul>
<li>With more testing question developed, the chatbot accuracy rate dropped. </li>
+
<li>Overall good performance with one test case failed. </li>
<li>This is expected and the accuracy rate is still within a satisfactory range. </li>
 
 
</ul>
 
</ul>
 
</p>
 
</p>
 
</div>
 
</div>
  
== <div style="background: #FF7504; padding: 15px; font-weight: bold; line-height: 0.3em; font-size:18px; font-family:helvetica" ><font color= #FFFFFF>Internal Testing 3</font></div> ==
+
== <div style="background: #FF7504; padding: 15px; font-weight: bold; line-height: 0.3em; font-size:18px; font-family:helvetica" ><font color= #FFFFFF>Internal Testing 6</font></div> ==
  
 
=== Testing Plan ===
 
=== Testing Plan ===
Line 420: Line 543:
 
<p>
 
<p>
 
<ul>
 
<ul>
<li><b>Date: </b>4 Aug 2018<br/></li>
+
<li><b>Date: </b>1 Nov 2018<br/></li>
<li><b>Iteration: </b>5<br/></li>
+
<li><b>Iteration: </b>12<br/></li>
 
<li><b>Location: </b>SMU SIS GSR 2.3<br/></li>
 
<li><b>Location: </b>SMU SIS GSR 2.3<br/></li>
  
<li><b>Testing system: </b>Windows<br/></li>
+
<li><b>Testing system: </b> Windows<br/></li>
<li><b>Testing platform: </b>Google Chrome</li>
+
<li><b>Testing platform: </b> Google Chrome</li>
 
</ul>
 
</ul>
 
</p>
 
</p>
Line 436: Line 559:
 
<li>To test whether the deployment is successful</li>
 
<li>To test whether the deployment is successful</li>
 
<li>To test all the developed functionalities for both chatbot and dashboard</li>
 
<li>To test all the developed functionalities for both chatbot and dashboard</li>
<li>To test the accuracy rate of the chatbot</li>
+
<li>To test the accuracy rate of the Chatbot</li>
 
</ul>
 
</ul>
 
</p>
 
</p>
Line 453: Line 576:
 
|-
 
|-
  
|style="text-align: center;"| Enquiries
+
|style="text-align: center;"| Check Container/Vessel Status
 
|style="text-align: center;"| Dashboard - Hits Analysis
 
|style="text-align: center;"| Dashboard - Hits Analysis
 
|-
 
|-
  
|style="text-align: center;"| API Module
+
|style="text-align: center;"| Check for User Guide
 
|style="text-align: center;"| Dashboard - Category Analysis
 
|style="text-align: center;"| Dashboard - Category Analysis
 +
|-
 +
 +
|style="text-align: center;"| Feedback
 +
|style="text-align: center;"| Dashboard - Top Question Analysis
 
|-
 
|-
  
Line 470: Line 597:
  
 
|style="text-align: center;"|  
 
|style="text-align: center;"|  
|style="text-align: center;"| Data Management - Bootstrap
+
|style="text-align: center;"| Data Management - File Upload
 +
|-
 +
 
 +
|style="text-align: center;"|
 +
|style="text-align: center;"| Data Management - FAQ Management
 +
|-
 +
 
 +
|style="text-align: center;"|
 +
|style="text-align: center;"| Feedback Management
 
|-
 
|-
 +
 +
|style="text-align: center;"|
 +
|style="text-align: center;"| Announcement Management
 +
|-
 +
 
|}
 
|}
 
</center>
 
</center>
Line 479: Line 619:
 
<p>
 
<p>
 
<ul>
 
<ul>
<li>Test cases & Test results can be found [https://docs.google.com/spreadsheets/d/12Pow7ThbIItgcasHOp6Tn7_UL8jzzG0DBsQj_Ethd5c/edit#gid=1888806492 here] <br/></li>
+
<li>Test cases & Test results can be found [https://docs.google.com/spreadsheets/d/12Pow7ThbIItgcasHOp6Tn7_UL8jzzG0DBsQj_Ethd5c/edit?usp=sharing here] <br/></li>
 
</ul>
 
</ul>
 
</p>
 
</p>
Line 492: Line 632:
 
|-
 
|-
 
| style="text-align: center;"| Chatbot
 
| style="text-align: center;"| Chatbot
| style="text-align: left;"| Test accuracy rate: 77%
+
| style="text-align: left;"| Test accuracy rate: 80%. When HTTPS is implemented, the application behaviour slightly varies.Unsafe script need to be loaded for the application to fully function.
Minor error for API discovered, which is not critical.
+
| style="text-align: left;"| Try to find free CA signed HTTPS certificate.
| style="text-align: left;"| Welcome message for the Chatbot need to be modified to better instruct the user of how to use the Chatbot for API call.
 
 
|-
 
|-
 
| style="text-align: center;"| Admin Portal
 
| style="text-align: center;"| Admin Portal
| style="text-align: left;"| Dashboard is behaving as expected.
+
| style="text-align: left;"| Bug found during to question index issue
Account management is behaving as expected except minor error.
+
| style="text-align: left;"| Improve the database structurer.
| style="text-align: left;"| Slight changes of UI design may be proposed after a demonstration with the client.
 
 
|-
 
|-
 
|}
 
|}
Line 508: Line 646:
 
<p>
 
<p>
 
<ul>
 
<ul>
<li>With more testing question developed, the chatbot accuracy rate dropped. </li>
+
<li>Overall good performance with one test case failed. </li>
<li>This is expected and the accuracy rate is still within a satisfactory range. </li>
 
 
</ul>
 
</ul>
 
</p>
 
</p>
 
</div>
 
</div>

Latest revision as of 15:48, 15 November 2018

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Ford home logo.png   HOME

 

Ford about us.png   ABOUT US

 

Ford project overview.png   PROJECT OVERVIEW

 

Ford project management.png   PROJECT MANAGEMENT

 

Ford documentation.png   DOCUMENTATION

 



Internal Testing 1

Testing Plan

  • Date: 6 July 2018
  • Iteration: 3
  • Location: SMU SIS GSR 2.3
  • Testing system: Windows
  • Testing platform: Google Chrome

Objective

  • To test the accuracy rate of the chatbot

Scope

Chatbot
Portnet Related Enquiries

Test cases & Test results

  • Test cases & Test results can be found here

Key Findings

Functionality Application Behaviour Changes proposed
Chatbot Accuracy rate: 85% Develop more testing questions to expand the testing coverage for next round of testing

Overall Result

  • The natural language processing model meets the expectation, and the accuracy rate is satisfactory for our clients.

Internal Testing 2

Testing Plan

  • Date: 26 July 2018
  • Iteration: 4
  • Location: SMU SIS GSR 2.3
  • Testing system: Windows
  • Testing platform: Google Chrome

Objectives

  • To test all the developed functionalities for both chatbot and dashboard
  • To test the accuracy rate of the chatbot
  • To ensure the integration for chatbot and dashboard is successful

Scope

Chatbot Admin Portal
Portnet Related Enquiries Authentication
Dashboard - Hits Analysis
Dashboard - Category Analysis

Test cases & Test results

  • Test cases & Test results can be found here

Key Findings

Functionality Application Behaviour Changes proposed
Chatbot Accuracy rate: 77% The Chatbot needs to be modified to better instruct the user of how to use the chatbot for API call.
Admin Portal Dashboard is behaving as expected except minor error. Slight changes of UI design may be proposed after a demonstration with the client.

Overall Result

  • With more testing question developed, the chatbot accuracy rate dropped.
  • This is expected and the accuracy rate is still within a satisfactory range.


Internal Testing 3

Testing Plan

  • Date: 4 Aug 2018
  • Iteration: 5
  • Location: SMU SIS GSR 2.3
  • Testing system: Windows
  • Testing platform: Google Chrome

Objectives

  • To test whether the deployment is successful
  • To test all the developed functionalities for both chatbot and dashboard
  • To test the accuracy rate of the chatbot

Scope

Chatbot Admin Portal
Portnet Related Enquiries Authentication
Enquiries Dashboard - Hits Analysis
API Module Dashboard - Category Analysis
Account Management - Change Password
Account Management - Add New User
Data Management - Bootstrap

Test cases & Test results

  • Test cases & Test results can be found here

Key Findings

Functionality Application Behaviour Changes proposed
Chatbot Test accuracy rate: 77%

Minor error for API discovered, which is not critical.

Welcome message for the Chatbot need to be modified to better instruct the user of how to use the Chatbot for API call.
Admin Portal Dashboard is behaving as expected.

Account management is behaving as expected except minor error.

Slight changes of UI design may be proposed after a demonstration with the client.

Overall Result

  • With more testing question developed, the chatbot accuracy rate dropped.
  • This is expected and the accuracy rate is still within a satisfactory range.

Internal Testing 4

Testing Plan

  • Date: 5 Sept 2018
  • Iteration: 7
  • Location: SMU SIS GSR 2.3
  • Testing system: Windows
  • Testing platform: Google Chrome

Objectives

  • To test whether the deployment is successful
  • To test all the developed functionalities for both Chatbot and dashboard
  • To test the accuracy rate of the Chatbot

Scope

Chatbot Admin Portal
Portnet Related Enquiries Authentication
Check Container/Vessel Dashboard - Hits Analysis
Check for User Guide Dashboard - Category Analysis
Dashboard - Filter by Time Frame
Account Management - Change Password
Account Management - Add New User
Data Management - File Upload
Data Management - FAQ Management

Test cases & Test results

  • Test cases & Test results can be found here

Key Findings

Functionality Application Behaviour Changes proposed
Chatbot Test accuracy rate: 70%
Admin Portal Some error messages are not precise with bad alignment. Refine all the error messages.

Overall Result

  • All test cases are passed.
  • The introduction of intent matching affects the accuracy of Chatbot.

Internal Testing 5

Testing Plan

  • Date: 1 Oct 2018
  • Iteration: 9
  • Location: SMU SIS GSR 2.3
  • Testing system: Windows
  • Testing platform: Google Chrome

Objectives

  • To test whether the deployment is successful
  • To test all the developed functionalities for both chatbot and dashboard
  • To test the accuracy rate of the Chatbot

Scope

Chatbot Admin Portal
Portnet Related Enquiries Authentication
Check Container/Vessel Status Dashboard - Hits Analysis
Check for User Guide Dashboard - Category Analysis
Feedback Dashboard - Top Question Analysis
Account Management - Change Password
Account Management - Add New User
Data Management - File Upload
Data Management - FAQ Management
Feedback Management
Announcement Management

Test cases & Test results

  • Test cases & Test results can be found here

Key Findings

Functionality Application Behaviour Changes proposed
Chatbot Test accuracy rate: 80% Welcome message for the Chatbot need to be modified to better instruct the user of how to use the Chatbot for API call.
Admin Portal 1. Poor user experience for feedback function is detected. Eg. When a user submits a feedback, no confirmation message is displayed, the feedback window simply closed. Minor bugs for feedback display on the admin side is found.

2. Minor issue for timestamp display

1. Success message should be displayed after the user submits a feedback.

2. Round up timestamp display to full number.

Overall Result

  • Overall good performance with one test case failed.

Internal Testing 6

Testing Plan

  • Date: 1 Nov 2018
  • Iteration: 12
  • Location: SMU SIS GSR 2.3
  • Testing system: Windows
  • Testing platform: Google Chrome

Objectives

  • To test whether the deployment is successful
  • To test all the developed functionalities for both chatbot and dashboard
  • To test the accuracy rate of the Chatbot

Scope

Chatbot Admin Portal
Portnet Related Enquiries Authentication
Check Container/Vessel Status Dashboard - Hits Analysis
Check for User Guide Dashboard - Category Analysis
Feedback Dashboard - Top Question Analysis
Account Management - Change Password
Account Management - Add New User
Data Management - File Upload
Data Management - FAQ Management
Feedback Management
Announcement Management

Test cases & Test results

  • Test cases & Test results can be found here

Key Findings

Functionality Application Behaviour Changes proposed
Chatbot Test accuracy rate: 80%. When HTTPS is implemented, the application behaviour slightly varies.Unsafe script need to be loaded for the application to fully function. Try to find free CA signed HTTPS certificate.
Admin Portal Bug found during to question index issue Improve the database structurer.

Overall Result

  • Overall good performance with one test case failed.