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IS480 Team wiki: ZUÊRST Motivation

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THE TEAM

 

PROJECT OVERVIEW

 

PROJECT MANAGEMENT

 

DOCUMENTATION

Description Scope Motivation Sponsors Resources X Factors

Storyboard

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Problem Analysis

TWC2 is currently employing a paper-based system which despite the best intentions of the staff, does not provide the Executive Committee (Exco) with an integrated view of the operations on the ground. This leads to the Exco not being able to effectively allocate resources to the events which needs the most manpower. In addition, due to the current system, the operation staff of TWC2 has problems knowing if a certain event has sufficient volunteers or if he/she has event attended the event. This leads to inaccurate assignment of volunteering hours and also inefficient planning of events.

To combat the storage of paper documents, the staff of TWC2 attempted to store their information using Excel. The problem with this supposedly solution is that different staff uses different templates which more often than not, confuses the person who is trying to compile the list, thus decreasing the effectiveness it.

Solution

ZUÊRST will be building a Database Management Systems called BAHAMAS (Benefactors and Helpers Management System) for TWC2, this solution consist of an online integrated system which would be an all in one portal for the staff/volunteers/donors of TWC2. Upon successful implementation of our solution, staff of TWC2 (Social worker, Exco, donors etc.) would need to access BAHAMAS in order to join a volunteering event or to update their personal details, thus creating a centralized portal for information. The team believes that diligent use of BAHAMAS would eliminate excessive use of paper-based documents and increase efficiency.

In addition, BAHAMAS would also solve the current problem of integration and compilation for the Exco by proving Data analysis and Reporting functionality. It would also serve as a portal for information for the operation staff; Due to the centrality of information, staff would no longer need to comb through multiple spreadsheets or documents to get relevant information about a specific member or event.

Motivations

Due to the current paper-based system, Exco of TWC2 finds it extremely difficult to objectively track the progress of their volunteers, resulting in unnecessary manpower and time wasted. The relatively senior age of the volunteers also resulted in a slight resistance to the idea of an online system, making the paper-backed system seem like their only viable option. The team seeks to use this opportunity to create a powerful yet user-friendly system which would fulfil the needs of both parties. Through our constant interaction with and help from various staff of TWC2, the idea of BAHAMAS was born.


Market Research

Other off the shelf products

Below is a comparison table on the similar off the shelf products available

Vendor Name Product Price Function
Microsoft Sharepoint
  • $271,920.00(Approx based on 40 user licences)
  • One-time fee
  • Document mgmt. & version control
  • Intranet team collaboration
  • Search for documents(intranet)
  • Search document(online)
SAP Business One ERP solution Customer can expect to pay around $1,000 -- $10,000 per month. Real price is not revealed.
(Reference from http://www.acumatica.com/products/saas-pricing)
  • ERP features
  • Deployment Options
  • Analytics
  • Database and technologh
Salesforce Sales cloud(Group) + service cloud(Standard)
  • $65 per user per month
  • Minimal 1 year bill
    Sales Cloud
  • Accounts and contacts
  • AppExchange app integration
  • Chater collaboration
  • Content Library
  • Document attachments
  • Google Apps interation
  • Mobile access, customization, and administration
  • Mobile offline access
  • Outlook sync
  • Reports
  • Task and activity tracking
  • Case management
  • Customizable sales process
  • Standard dashboards
  • Email templates and tracking
  • Lead scoring, routing and assignment
  • Opportunity tracking
  • Partner collaboration(Salesforce to Salesforce)
  • Web-to-lead capture
    Service cloud
  • Case management
  • Multi-channel support
  • Productivity tools
  • Self-service customer portal
  • Desk.com mobile app
  • Reporting and analytics
  • Knowledge base
  • 3rd party integration