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IS480 Team wiki: 2018T1 R&I Documentation: User Testing 1

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User Testing




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User Testing 1
User Testing 2
User Testing 3
User Testing 4
User Testing 5
User Testing 6
User Testing 7
User Testing 8

Test Plan

Venue: LKS Lib 4-16
Date: 8th Nov 2018, Thursday
Duration: ~ 30 minutes per user
Participant Demographics: 1 Professor (IS444), 3 IS444 students
Test Script: User Testing 1

Objectives

• Gather feedback regarding the login function and DCD modules the team has created
• Observing how the users interact with our system and if any navigation functionality has been overlooked.

Scope

    Authentication Module
  • Login with 2FA Authentication

    Dual Currency Deposit Module
  • Easy Conversion of currencies
  • View current DCD Account

Procedure

Participants were given a set of instructions to follow and complete the test cases. Participants were encouraged to note the estimated time taken for each task and number of clicks to complete the task. During the user testing, participants were encouraged to voice out any usability issues as they navigated through the test cases. Their feedback was noted. Participants were given a post-test questionnaire at the end of the testing to gauge their satisfaction.

Results

S/N Test Case Outcome
1 Participants should be able to login with valid UserID and PIN Successful.
2 Participants should not be able to login with invalid UserID and PIN and pop-up message is successfully displayed. Unsuccessful.
3 Participants should not be able to login with valid UserID and invalid PIN and pop-up message is successfully displayed. Unsuccessful.
4 Participants should be retrieve the details with valid credential. Successful.
5 Participants should not be retrieve the details with invalid credential. Successful.
6 Participants should not be able to retrieve details with valid userId and invalid password. Successful.
7 Participants should be able retrieve corresponding currency rate with valid country and amount input. Successful.
8 Participants should not be able retrieve currency rate with invalid amount input and pop-up message is successfully displayed. Unsuccessful.

Key Findings

Functions Users' Behaviour & Comments Proposed Changes
Authentication Module Absence of tBank logo Include logo in the login page
Authentication & Dual Currency Deposit Module No validation for incorrect inputs Validate and include error message
Dual Currency Deposit Module Unsure if the account is created successfully Include a summary page or pop out message upon successful creation

Overall Feedback

Participants feel that the web interface is easy to use and responsive. They have commented that error message is mandatory. The client is satisfied with the overall look of the UI and looks forward to the improved web application.