IS480 Team wiki: 2018T1 analyteaka UT1
Venue: SUNGEI KADUT HQ, 60 Sungei Kadut Drive Singapore 729569
Date: 13 Aug 2018
Time: 1pm – 2pm
Duration: 60 minutes
Number of Participants: 3
- Deduct usability issues based on users’ behaviour.
- To gather feedback regarding user interface and the developed functions from existing user
- To improve web application based on the feedback
Participants are to think aloud as they follow through the instructions given for the user testing. The team will be there to record down the participants. Participants are to leave their feedback at the end of their user testing. The team will conclude the user testing by asking the participants question with regards to their behaviours and thought process.
|1||Participants should be able to tell what’s the sales amount the top 3 outlets||Reached|
|2||Participants should be able to tell what’s the best selling item category in Suntec outlet||Reached|
|3||Participants should be able to see what category of customer visit which outlets||Reached|
|4||Participants should agree with the result of the customer segment that visits a specific store outlet (Suntec)||Reached|
|5||Participants should agree that the result that the store’s best-selling item/date is as shown.||Reached|
|6||Participants should be able to find and view the revenue for week 52 for 2017||Reached|
|7||Rate the overall UI design? Scale of 1-5, 1 being bad, 5 being perfect .Goal is 3||Reached (3,3,4)|
|8||Rate the overall ease of use? Scale of 1-5, 1 being very difficult, 5 being very easy. Goal is 3.||Reached (3,4,4)|
|9||How useful is the dashboard ? On a scale of 1-5, 1 being bad, 5 being perfect. Goal is 3.||Reached (4,4,5)|
|Functions||Users' Comments||Changes to be made|
|User Interface – store||User was able to identify top store quickly just by glancing at the data.||NA|
|User Interface - bootstrap||User was able to upload the files successfully without being provided any instruction||NA|
|User Interface - bootstrap||User wasn’t sure how many records were upload as only error was shown||To add in a summary page containing the number of records being upload successfully.|
|User interface - store||User mention they may have additional item category in the future, wondering how would they be able to add new category or category?||Add a setting page to manage the category and sub category|
|User interface - store||User was wondering how to reset the view||Add a reset button to reset the view|
|User interface - store||User was wondering what’s the start date of week 50||Change week number to start date of the week|
|Subject||Users' Comments||Changes to be made|
|Function Refinement||Sales data - Would like to know the time the item is being sold to adjust manpower||Will change charts to stack barchart to sort by day and hours|
|Function Refinement||Not sure what profile A,B,C,D for customer means||To specify what specific profile means / add settings page for user to define profile name|
|Additional Request||Marketing campaign project recommendation tools with Inputs (store, item category, target segmentation, payment methods and specific days)||Adding of marketing campaign project recommendation page to the system|
|Feedback||User feel that 1) the tools can help to reduce planning time, marketing time and cost. 2) Improve the way/accuracy they plan their marketing campaigns with limited marketing budget. 3) Provide better training for new sales staff based on the data||NA|
To conclude, the users like what was being shown and feel the things we have shown would have a major impact on the company’s operation and improve business process effectiveness. However, such an application would require a continuous iterative cycle for feedback and improvement. As such, we will be providing them access to the live server by iteration 8 (early September) for constant feedback prior to midterms.
To meet the above user’s request and function refinement. We would require an update to our schedule planning.