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IS480 Team wiki: 2017T2 Mavericks User Testing 4

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User Testing 4's Test Overview


Date: 21 March 2018
Duration: 1830 – 2000
Venue: SOE CR B1-4
Participants: 35 students from SMU
Scope: Application consisting of 8 core features

  1. Login and OTP Verification
  2. Complete Pre-Quiz
  3. Check Account Balance
  4. Add Beneficiary
  5. Transfer Funds
  6. View Aggregated Expenses
  7. Viewing of Scoreboard
  8. Complete Post-Quiz

Objective: To gain feedback/user perspectives on usability of completed functionalities - especially on the educational module and speech-to-text feature, which are some of our core functions.

Overview of Tasks' Results:

UT4 Overview of Tasks' Results.PNG



User Ratings:

UT4 User Feedbacks.PNG


Average Ease of Use Rating: 4.06/5
Average Overall UI Design Rating: 4.03/5
Average Effectiveness as a Learning Tool Rating: 4.0/5

Feedback From Users

  1. 57% of users listed "Chatbot" as their top favourite feature, with reasons such as "convenient" and "interactive"
  2. 27% of users listed "Interactive Quiz" as their top favourite feature, with the main reason being it provides informative and useful information

Comments on areas for improvement

  1. Scoreboard UI should be nicer