ANLY482 AY2016-17 T2 Group12 : Project Overview
| Description | Methodology |
Project Background
With such high responsibilities, KST Bikers is attracting a high volume of feedback from people on issues ranging from track conditions to maintenance of KST Bikers’ bicycles. As a result KST Bikers is spending valuable time and resources addressing these feedbacks which could have been utilized in other areas. In order to improve the use of resources, KST Bikers hopes to reduce the volume of feedback by discovering meaningful insights from its feedback data and understanding what are the different external factors which generate these feedbacks.
Project Motivation
Singaporeans are very critical of their cycling experience as they zero tolerance of bicycle breakdowns and track conditions. Therefore KST Bikers has to ensure that the infrastructure is operating properly at all times.
KST Bikers gets feedback all the time regarding the bicycles. These feedback are large in volume and can range from traffic flows to parking. In order to ensure that the systems are running properly, KST Bikers has to act upon these feedbacks so as to resolve complaints or to improve upon problems that Singaporeans may face.
In order to improve on the current situation, KST Bikers intends to:
- To reduce in volume of feedback in order to increase manpower productivity.
- As there is a large volume of feedback, huge amount of manpower is needed to go through the feedbacks. If the volume of feedback is reduced, it would increase manpower productivity by assigning the manpower to more important tasks.
- To address issues raised in feedback to prevent recurring feedback.
- If KST Bikers could prevent recurring feedback, they could identify potential problems they have resolved even before new feedback about such problems could be lodged. Also in the long run this could potentially reduce the volume of feedback in the long run.
Project Objectives
X
