ANLY482 AY2016-17 T2 Group23 Silver Daisies

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PROJECT OVERVIEW

ANALYSIS & FINDINGS

PROJECT MANAGEMENT

DOCUMENTATION

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Chartible organisation

Introduction

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Thye Hua Kuan Moral Charities (THKMC), established in October 2011 is the charity arm of Thye Hua Kwan Moral Society. With its mission “To serve mankind”, THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children.

Our project focuses on their Medical Escort Transport (MET) service, which aims to transport homebound elders who are unable to attend medical appointments/treatments on their own and have no suitable or available caregiver to take them to their medical appointment/treatments. Despite being a meaningful initiative, the MET service currently faces profitability issues. Our project hopes to pinpoint the cause of the problem, and improve its efficiency so as to allow them to gain healthy surpluses.

Current Problem

The MET is currently faces a manpower constraint, as 1 nurse has to accompany the client for the medical appointment/treatment. While the nurse may handle multiple clients at a hospital, it is dependent on the client’s medical appointment/treatment schedule.

Silver Daisies

Supervised by Prof. Kam Tin Seong, Silver Daisies is an analytic team of 3 takes on the project of optimising Singapore Silver Pages's Medical Escort and Transport Services

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