ANLY482 AY2017-18T2 Group13 Project Overview Ver2

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PROJECT OVERVIEW

Underperformance such as delays in order fulfillment can be very costly to a logistics company. Hence, Logistics Company XYZ makes it a point to resolve these issues with utmost importance. In the context of this company, processing and packaging are done according to the order requirements during ground operations of the company in which delays can be a result of worker or non-worker related reasons.

Processes can also be inevitably skilled labor intensive. Due to this nature, a single error in the fulfillment of a job is very costly and critical to the whole ground operation process. The company, hence, has made an extra effort to ensure their employees are well-informed of safety protocols and equipped with relevant training to manage risks and complete the job in an accurate, timely manner. This is currently done by training of onsite workers - after being identified their roles, they are required to undergo a number of training courses (i.e. orientation) to be certified as competent to their assigned orders.

In this project, we will be exploring the reasons for retention of employees and allocation of resources to new hires. The project will be broken down into 2 phases which can be described as the following:

Phases	Description
Phase 1	a. Identify core activities in the Singapore activities - By identifying core activities, we will be able to target key areas that affect performance indicators. b. Explore factors causing delays in these top 5 most commonly delayed processes - Factors will include worker related factors (e.g. training, department) d. Analyze employee’s training records across 4 years - Trends and patterns in training records (e.g. department, training history) will be analyzed and crossed reference with findings in the above mentioned steps e. Analyze employee staff records across 4 years - Trends and patterns in employee retention and employee recruitment for operators and technicians will be analyzed and crossed reference with findings in the above mentioned steps
Phases 2	Using the insights and analysis generated from Phase 1, the team will be focusing on the following in Phase 2 a. Highlighting gaps in training structure between business units b. Identifying gaps in resource allocation for new hires c. Propose recommendation to help the Human Resource department streamline training effectiveness and management of human resources d. Build an analytical dashboard for monthly reporting purposes and budget monitoring

SCOPE OF WORK

Due to the time and resource constraints of the project, the project scope will be narrowed down to analyze the Singapore office of Logistic company XYZ only. In addition, this project will be focusing on the competency of the workforce concentrated in 2 major business units critical to the company performance.

MOTIVATION

As mentioned above, order fulfillment is a key milestone in the company's business. However, the company experiences that the orders are sometimes delayed. There are different causes for delay and we divide those into three different categories based on the subject that actually caused delay: Worker, Order, Equipment. By looking at these different areas and analyzing data to gain critical insights, the company would be able to reduce disruptions to its ground operation and therefore to result in a successful fulfillment of the order to the client.

OBJECTIVES

The main business question that this project aims to answer is what are the main causes of delays in order fulfillment due to worker. There are 120 different processes in which a delay could occur in. First, we identify the key processes that are core to the business, and identify the delays occurred in those key processes. The delays can vary with worker or non-worker related factors. In the case where the delays are caused by worker related factors, we analyze the training records of the employees, discover training trends within the company, for example, what training courses the workers lack in fulfilling the order requirement, what courses fail to equip the workers with required skill set, etc.

In this project, we hope to achieve the following objectives:
1. Study business model
2. Review existing models
3. Understand nature of data
4. Clean, explore, process data
5. Make discoveries/insights for Logistics Company XYZ to effectively manage resources and training for its employees
6. Propose key recommendation to help the Human Resource department streamline training effectiveness and human resource management through the use of analytics and analytical data
7. Create a centralized dashboard to reflect training,employee retention, key performance indexes for human development for optimized decision making within the human resource department

DATA

The main analysis is done with employee training data, employee staff list and historical key performance data, from which our group discover training and performance trends in respective business divisions. This data is obtained from Terex, a software that contains employee training data and is managed by the company's Human Resources department.

The following is a list of data fields obtained from the sponsor company.

METHODOLOGY

Currently, the team will attempt to study the data with the following methods.

Stage	Description	Status
Data cleaning	To remove incomplete and invalid records	Completed
Data exploration	To study frequencies, distribution, outliers, general patterns of datasets	Completed
Literature Review	To research and analyze ways and methods to construct effective HR visualization dashboard	Completed
HR Dashboard	To build analytical dashboard	Completed