Difference between revisions of "ANLY482 AY2016-17 T2 Group12 : Project Overview"
| Line 37: | Line 37: | ||
**If KST Bikers could prevent recurring feedback, they could identify potential problems they have resolved even before new feedback about such problems could be lodged. Also in the long run this could potentially reduce the volume of feedback in the long run. | **If KST Bikers could prevent recurring feedback, they could identify potential problems they have resolved even before new feedback about such problems could be lodged. Also in the long run this could potentially reduce the volume of feedback in the long run. | ||
| − | ==<div style="background: #34454c; padding: 15px; font-weight: bold; line-height: 0.3em; text-indent: 15px; font-size: 16px"><font color=#FFFFFF>Project | + | ==<div style="background: #34454c; padding: 15px; font-weight: bold; line-height: 0.3em; text-indent: 15px; font-size: 16px"><font color=#FFFFFF>Project Objective</font></div>== |
The objective of the project is to: | The objective of the project is to: | ||
*Discover the trends in the feedback data. The following are some examples, but not limited to: | *Discover the trends in the feedback data. The following are some examples, but not limited to: | ||
Revision as of 18:10, 7 January 2017
| Description | Methodology |
Project Background
KST Bikers is attracting a high volume of feedback from people on issues ranging from track conditions to maintenance of KST Bikers’ bicycles. As a result KST Bikers is spending valuable time and resources addressing these feedbacks which could have been utilized in other areas. In order to improve the use of resources, KST Bikers hopes to reduce the volume of feedback by discovering meaningful insights from its feedback data and understanding what are the different external factors which generate these feedbacks.
Project Motivation
Singaporeans are very critical of their cycling experience as they zero tolerance of bicycle breakdowns and track conditions. Therefore KST Bikers has to ensure that the infrastructure is operating properly at all times.
KST Bikers gets feedback all the time regarding the bicycles. These feedback are large in volume and can range from traffic flows to parking. In order to ensure that the systems are running properly, KST Bikers has to act upon these feedbacks so as to resolve complaints or to improve upon problems that Singaporeans may face.
In order to improve on the current situation, KST Bikers intends to:
- To reduce in volume of feedback in order to increase manpower productivity.
- As there is a large volume of feedback, huge amount of manpower is needed to go through the feedbacks. If the volume of feedback is reduced, it would increase manpower productivity by assigning the manpower to more important tasks.
- To address issues raised in feedback to prevent recurring feedback.
- If KST Bikers could prevent recurring feedback, they could identify potential problems they have resolved even before new feedback about such problems could be lodged. Also in the long run this could potentially reduce the volume of feedback in the long run.
Project Objective
The objective of the project is to:
- Discover the trends in the feedback data. The following are some examples, but not limited to:
- Distribution of type of feedback
- Relationship between various attributes (e.g. category, source and type of feedback) of new and recurring cases
- Profiles of people who provide feedbacks
- Examine the external factors which generate feedbacks. The following are some factors, but not limited to:
- Date: Which month would generate more feedback?
- Weather conditions: What type of weather conditions would generate more feedback?
- Major events: Do major events affect the volume of feedback generated?
- Policy changes: Do policy changes affect the volume of feedback generated?
- Develop appropriate interactive visualisations to allow discovery of insights from various datasets
