Difference between revisions of "ANLY482 AY2017-18T2 Group32: Project Overview"

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<div style="background: #f6a228; padding: 12px; font-family: Avenir Next; font-size: 18px; font-weight: bold; line-height: 1em;"><font color="#ffffff">Business Problem</font>
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<div style="background: #f6a228; padding: 12px; font-family: Avenir Next; font-size: 18px; font-weight: bold; line-height: 1em;"><font color="#ffffff">Project Objective</font>
 
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Hence, this project aims to help the business better understand how the business has performed using an interactive data visualization dashboard.
  
 
Business question that we were working on, monthly business review of the following:
 
Business question that we were working on, monthly business review of the following:
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1) How does the business perform?
 
1) How does the business perform?
  
* Did we meet our renewal target rate of 95%?
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Did we meet our renewal target rate of 95%?
* New account acquisition target rate of 5%?
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New account acquisition target rate of 5%?
* Recover lost account target rate of 30% target?
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Recover lost account target rate of 30% target?
 
 
 
2) How does each Telesales team perform?
 
2) How does each Telesales team perform?
  
* Do they meet their call efficiency of 85% - call 85% of the target doctors in the call list?
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Do they meet their call efficiency of 85% - call 85% of the target doctors in the call list?
* Does the call bring in revenue?
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Does the call bring in revenue?
* Is the call list effective?
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Is the call list effective?
 
 
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<div style="background: #f6a228; padding: 12px; font-family: Avenir Next; font-size: 18px; font-weight: bold; line-height: 1em;"><font color="#ffffff">Project Objective</font>
 
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Hence, this project aims to help the business better understand how the business has performed using an interactive data visualization dashboard.
 
 
 
This project aims to provide clarity of what factors are more (or less) important in optimizing XXX's improvement efforts. Identifying these factors will play a key role in our prescriptive analytics to provide XXX with key business insights on 1) how to enhance customer satisfaction and 2) improve their ability to retain existing customers. The project deliverables include:
 
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i. Industry best practices for driving customer satisfaction and loyalty
 
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ii. Quantified key drivers of customer satisfaction (specific to XXX)
 
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iii. Recommendations on how to improve customer satisfaction
 
  
 
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Revision as of 21:43, 25 February 2018

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About Us

Project Overview

Project Insights

Project Management

Documentation

Description Data Methodology


Project Motivation

With close to 100 brands of different medications under their belt and clients from the various medical sectors, it is an enormous challenge for anyone to monitor the performance of the sales of these products. Our sponsor wishes to be able to view and analyze the performance of her sales teams in order to provide a succinct business report to upper management.



Project Objective

Hence, this project aims to help the business better understand how the business has performed using an interactive data visualization dashboard.

Business question that we were working on, monthly business review of the following:

1) How does the business perform?

Did we meet our renewal target rate of 95%? New account acquisition target rate of 5%? Recover lost account target rate of 30% target? 2) How does each Telesales team perform?

Do they meet their call efficiency of 85% - call 85% of the target doctors in the call list? Does the call bring in revenue? Is the call list effective?