Difference between revisions of "ANLY482 AY2017-18T2 Group13 Project Overview"

From Analytics Practicum
Jump to navigation Jump to search
 
(16 intermediate revisions by 2 users not shown)
Line 1: Line 1:
 +
[[Image:OPlytics_Logo.png |center| 300px]]
 
<center>
 
<center>
−
 
 
<!-- navigation bar -->
 
<!-- navigation bar -->
 
{|style="background-color: #ffffff; margin: 3px 10px 3px 10px 3px 10px; width="100%"|
 
{|style="background-color: #ffffff; margin: 3px 10px 3px 10px 3px 10px; width="100%"|
Line 29: Line 29:
 
|}
 
|}
 
</center>
 
</center>
 +
 +
<!---------------START of sub menu ---------------------->
 +
{| style="background-color:#ffffff; margin: 3px auto 0 auto" width="55%"
 +
|-
 +
! style="font-family: Century Gothic;font-size:15px; text-align: center; border-top:solid #ffffff; border-bottom:solid #149de7" width="150px"| [[ANLY482_AY2017-18T2_Group13_Project_Overview| <span style="color:#149de7">Version 1</span>]]
 +
! style="font-size:15px; text-align: center; border-top:solid #ffffff; border-bottom:solid #ffffff" width="20px"|
 +
 +
! style="font-size:15px; text-align: center; border-top:solid #ffffff; border-bottom:solid #E0E0E0" width="150px"| [[ANLY482_AY2017-18T2_Group13_Project_Overview_Ver2| <span style="color:#E0E0E0">Version 2</span>]]
 +
! style="font-size:15px; text-align: center; border-top:solid #ffffff; border-bottom:solid #ffffff" width="20px"|
 +
 +
|}
 +
<!---------------END of sub menu ---------------------->
  
 
<br/>
 
<br/>
Line 34: Line 46:
 
<br/>
 
<br/>
  
−
During the ground operations of the company, processing and packaging are done according to the order requirements. Due to this nature, a single sabotage or error in the fulfillment of a job is very costly and critical to the whole ground operation process. The company, hence, has made an extra effort to ensure their employees are well-equipped to manage risks and complete the job in an accurate, timely manner. This is currently done by training of onsite workers - after being identified their roles, they are required to undergo a number of training courses to be certified as competent to their assigned orders.
+
Underperformance such as delays in order fulfillment can be very costly to a logistics company. Hence, Logistics Company XYZ makes it a point to resolve these issues with utmost importance. In the context of this company, processing and packaging are done according to the order requirements during ground operations of the company in which delays can be a result of worker or non-worker related reasons.
 +
 
 +
Processes can also be inevitably skilled labor intensive. Due to this nature, a single error in the fulfillment of a job is very costly and critical to the whole ground operation process. The company, hence, has made an extra effort to ensure their employees are well-equipped to manage risks and complete the job in an accurate, timely manner. This is currently done by training of onsite workers - after being identified their roles, they are required to undergo a number of training courses to be certified as competent to their assigned orders.
 +
 
 +
In this project, we will be exploring the reasons for the delay on work order pertaining to the effectiveness of the ground workforce in the company. The project will be broken down into 2 phases which can be described as the following:
 +
 
 +
<br/>
 +
<br/>
 +
{| class="wikitable"
 +
|-
 +
!Phases!!  Description
 +
|-
 +
| Phase 1 ||''a. Identify core activities in the Singapore activities - ''
 +
By identifying core activities, we will be able to target key areas that affect performance indicators.
 +
<br/><br/>''b.  Explore factors causing delays in these top 5 most commonly delayed processes - ''
 +
<br/> Factors will include worker related factors (e.g. training, department)
 +
<br/><br/>''d.  Analyze employee’s training records across 3 years - ''
 +
<br/> Trends and patterns in training records (e.g. department, training history) will be analyzed and crossed reference with findings in the above mentioned steps
 +
|-
 +
|  Phases 2 || Using the insights and analysis generated from Phase 1, the team will be focusing on the following in Phase 2
 +
<br/> a. Highlighting gaps in training structure between business units
 +
<br/> b. Build an analytical dashboard
 +
<br/> c. Propose recommendation to help the Human Resource department streamline employee skill sets that are relevant to the company
 +
|}
 +
 
 +
<br/>
 +
<div style="background: #333; padding: 15px; font-weight: bold; line-height: 0.3em; text-indent: 15px;letter-spacing:-0.08em;font-size:20px; text-transform:uppercase; border-left:10px solid #db0b2d"><font color=#fbfcfd face="Century Gothic">SCOPE OF WORK</font></div>
 +
<br/>
 +
 
 +
Due to the time and resource constraints of the project, the project scope will be narrowed down to analyze the Singapore office of Logistic company XYZ only. In addition, this project will be focusing on the competency of the workforce concentrated in 2 major business units critical to the company performance.  
  
 
<br/>
 
<br/>
Line 46: Line 87:
 
<br/>
 
<br/>
  
−
There are 120 different processes in which a delay could occur in. Our project has 2 phases; in phase 1 the main business question that this project aims to answer is <span style="font-style:italic">what are the main causes of delays in order fulfillment due to worker.</span> First, we identify the key processes that are core to the business, and identify the delays occurred in those key processes. The delays can vary with worker or non-worker related factors. In the case where the delays are caused by worker related factors, we analyze the training records of the employees, discover training trends within the company, for example, what training courses the workers lack in fulfilling the order requirement, what courses fail to equip the workers with required skill set, etc.
+
The main business question that this project aims to answer is <span style="font-style:italic">what are the main causes of delays in order fulfillment due to worker.</span> There are 120 different processes in which a delay could occur in. First, we identify the key processes that are core to the business, and identify the delays occurred in those key processes. The delays can vary with worker or non-worker related factors. In the case where the delays are caused by worker related factors, we analyze the training records of the employees, discover training trends within the company, for example, what training courses the workers lack in fulfilling the order requirement, what courses fail to equip the workers with required skill set, etc.
−
<br/>
+
 
−
<br/>
+
In this project, we hope to achieve the following objectives:
−
We proceed to phase 2 if the discoveries made are found to be useful to the company. Further analysis of delays and skills can bridge the gap between them and show how the company promote better management of human factor by providing required training courses to the employees in an efficient way and allocating them in the correct places. Analytics dashboard will contain the visualizations depicting the training trends, analysis and recommendation to help the company's Human Resource department streamline employee skill sets that are relevant to the company.
+
<br/>1. Study business model
 +
<br/>2. Review existing models
 +
<br/>3. Understand nature of data
 +
<br/>4. Clean, explore, process data
 +
<br/>5. Make discoveries/insights for Logistics Company XYZ to match employees to orders quickly
 +
<br/>6. Propose recommendation to help the Human Resource department streamline employee skill sets that are relevant to the company
 +
<br/>7. Create a centralized dashboard to reflect training status and key indexes for human development for optimized decision making within the human resource department
 +
 
  
 
<br/>
 
<br/>
Line 55: Line 103:
 
<br/>
 
<br/>
  
−
The main analysis is done with employee training data, from which our group discover training trends. This data is obtained from Terex, software that contains employee training data.and is managed by the company's Human Resources department.
+
The main analysis is done with employee training data, from which our group discover training trends. This data is obtained from Terex, a software that contains employee training data and is managed by the company's Human Resources department.
−
<br/>
+
 
−
<br/>
+
The following is a list of data fields obtained from the sponsor company.
−
List of data required in order to identify critical processes with delays:
 
−
<br/>
 
−
List of 120 processes (Company could preselect more important processes)
 
−
<br/>
 
−
KPI of each processes
 
−
<br/>
 
−
Reasons KPI were not met (if data unavailable, study the data of the worker executing the job)
 
−
<br/>
 
−
Delay reasons for each process (Categories: Worker / Order / Equipment-related problem)
 
−
<br/>
 
 
<br/>
 
<br/>
−
List of data required in order to identify training provided to the employee for the past 3 years and then to discover training trends:
 
 
<br/>
 
<br/>
−
Employee training records (Historical, across 3 years)
+
[[File:MetadataGrp13.png|800px|center]]
−
<br/>
 
−
List of training courses required for worker to complete each process
 
−
<br/>
 
−
 
 
 
<br/>
 
<br/>
 
<div style="background: #333; padding: 15px; font-weight: bold; line-height: 0.3em; text-indent: 15px;letter-spacing:-0.08em;font-size:20px; text-transform:uppercase; border-left:10px solid #db0b2d"><font color=#fbfcfd face="Century Gothic">METHODOLOGY</font></div>
 
<div style="background: #333; padding: 15px; font-weight: bold; line-height: 0.3em; text-indent: 15px;letter-spacing:-0.08em;font-size:20px; text-transform:uppercase; border-left:10px solid #db0b2d"><font color=#fbfcfd face="Century Gothic">METHODOLOGY</font></div>
 
<br/>
 
<br/>
  
−
// DESCRIPTION HERE
+
Currently, the team will attempt to study the data with the following methods.
  
−
<br/>
+
{| class="wikitable"
−
<div style="background: #333; padding: 15px; font-weight: bold; line-height: 0.3em; text-indent: 15px;letter-spacing:-0.08em;font-size:20px; text-transform:uppercase; border-left:10px solid #db0b2d"><font color=#fbfcfd face="Century Gothic">SCOPE OF WORK</font></div>
+
|-
−
<br/>
+
! Stage !! Description !! Status
−
 
+
|-
−
// DESCRIPTION HERE
+
| Data cleaning || To remove incomplete and invalid records || In Progress
 +
|-
 +
| Data exploration || To study frequencies, distribution, outliers, general patterns of datasets || In Progress
 +
|}

Latest revision as of 22:31, 25 February 2018

OPlytics Logo.png

Home-icon.png Home

Overview icon.png Project Overview

Idea icon.png Analysis & Findings

Project mgt-icon.png Project Management

Documentation icon.png Documentation

Button 4 rewind.png Main Page

Version 1 Version 2


PROJECT OVERVIEW


Underperformance such as delays in order fulfillment can be very costly to a logistics company. Hence, Logistics Company XYZ makes it a point to resolve these issues with utmost importance. In the context of this company, processing and packaging are done according to the order requirements during ground operations of the company in which delays can be a result of worker or non-worker related reasons.

Processes can also be inevitably skilled labor intensive. Due to this nature, a single error in the fulfillment of a job is very costly and critical to the whole ground operation process. The company, hence, has made an extra effort to ensure their employees are well-equipped to manage risks and complete the job in an accurate, timely manner. This is currently done by training of onsite workers - after being identified their roles, they are required to undergo a number of training courses to be certified as competent to their assigned orders.

In this project, we will be exploring the reasons for the delay on work order pertaining to the effectiveness of the ground workforce in the company. The project will be broken down into 2 phases which can be described as the following:



Phases Description
Phase 1 a. Identify core activities in the Singapore activities -

By identifying core activities, we will be able to target key areas that affect performance indicators.

b. Explore factors causing delays in these top 5 most commonly delayed processes -
Factors will include worker related factors (e.g. training, department)

d. Analyze employee’s training records across 3 years -
Trends and patterns in training records (e.g. department, training history) will be analyzed and crossed reference with findings in the above mentioned steps

Phases 2 Using the insights and analysis generated from Phase 1, the team will be focusing on the following in Phase 2


a. Highlighting gaps in training structure between business units
b. Build an analytical dashboard
c. Propose recommendation to help the Human Resource department streamline employee skill sets that are relevant to the company


SCOPE OF WORK


Due to the time and resource constraints of the project, the project scope will be narrowed down to analyze the Singapore office of Logistic company XYZ only. In addition, this project will be focusing on the competency of the workforce concentrated in 2 major business units critical to the company performance.


MOTIVATION


As mentioned above, order fulfillment is a key milestone in the company's business. However, the company experiences that the orders are sometimes delayed. There are different causes for delay and we divide those into three different categories based on the subject that actually caused delay: Worker, Order, Equipment. By looking at these different areas and analyzing data to gain critical insights, the company would be able to reduce disruptions to its ground operation and therefore to result in a successful fulfillment of the order to the client.


OBJECTIVES


The main business question that this project aims to answer is what are the main causes of delays in order fulfillment due to worker. There are 120 different processes in which a delay could occur in. First, we identify the key processes that are core to the business, and identify the delays occurred in those key processes. The delays can vary with worker or non-worker related factors. In the case where the delays are caused by worker related factors, we analyze the training records of the employees, discover training trends within the company, for example, what training courses the workers lack in fulfilling the order requirement, what courses fail to equip the workers with required skill set, etc.

In this project, we hope to achieve the following objectives:
1. Study business model
2. Review existing models
3. Understand nature of data
4. Clean, explore, process data
5. Make discoveries/insights for Logistics Company XYZ to match employees to orders quickly
6. Propose recommendation to help the Human Resource department streamline employee skill sets that are relevant to the company
7. Create a centralized dashboard to reflect training status and key indexes for human development for optimized decision making within the human resource department



DATA


The main analysis is done with employee training data, from which our group discover training trends. This data is obtained from Terex, a software that contains employee training data and is managed by the company's Human Resources department.

The following is a list of data fields obtained from the sponsor company.

MetadataGrp13.png


METHODOLOGY


Currently, the team will attempt to study the data with the following methods.

Stage Description Status
Data cleaning To remove incomplete and invalid records In Progress
Data exploration To study frequencies, distribution, outliers, general patterns of datasets In Progress
Retrieved from ‘https://wiki.smu.edu.sg/ANLY482/index.php?title=ANLY482_AY2017-18T2_Group13_Project_Overview&oldid=21478’