Faculty

Findings

Overview

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Faculty

From the word cloud generated by RStudio, the common words that appear consistently are like, help, always, article, find and many more.

No.	Finding	Description
1.		Faculty users generally found that the service delivery and communication of both libraries to be performing up to the level or better than their level of importance. For both facilities & equipment, and information resources perform not as well with facilities and equipment being the focal point of poor performance.
2.		Law 1. Similarity Online Resources for both libraries perform well in meeting the needs of faculty users of the Law School. The website services well-informs these group of users of the services that they provide on the online site. Self-Service services are good in serving the needs of the faculty users. 2. Differences One big difference is that the signage is not as clear in KGC as opposed to LKS The library fare poorly in anticipating the need of these group of users in KGC as opposed to LKS
3.		Business 1. Similarity Books and Articles requested by the library are always delivered promptly to the Business Faculty users. The library generally do not provide a quiet place to these group of users requirements for one. The amount of meeting rooms available to the users are not readily available as to what they have expected. 2. Differences Opening hours performed better than expected as opposed to what they have placed in terms of importance. Printing and scanning as mentioned earlier fared better than the level of importance they have placed on it.
4.		Economics 1. Similarity A quiet place and a meeting place are easily found by economics faculty users. The the items that the faculty users generally try to find at LKS generally can be found easily at the shelves. 2. Differences The opening hours differ greatly and perform better from what the faculty users have anticipated as their level of importance. The computer availability generally are not as readily available as to the level of importance that they have placed on these service. The library website did well in informing the type of service that is available online.
5.		Information Systems 1. Similarity The website has performed up to the level of importance as gathered by information systems faculty users. Information resources performed well by being readily available online. 2. Differences The opening hours of the library performed better than the level of importance that these group of users have placed on LKS library. The ability of the library to provide a quiet place is lacking for these group of users as these performed poorly as compared to the placed importance on this area.
6.		Social Science 1. Similarity Online resources as similar to Information Systems Faculty users, performed well in being available to Social science Faculty users. The online enquiry service (Bot) generally perform well in answering the questions posed by social science faculty users. The Library anticipates the needs of social sciences faculty users. 2. Differences The opening hours for LKS library does not satisfy the need of these group of users as it performed not as well as the importance level of this survey question. Books and articles requested by the library are of high importance in the delivery time yet the library has failed to deliver them promptly as suggested by the performance level.