SMU Library Dashboards
A diverging chart is used to depict the likert scale type of data that deals with the rating of the how important the factor is to the respondents. The 4 main factors groups pertain to the Information Resources provided by the library, the Communication between the library and respondents, the Facilities & Equipment provided by the library and the service delivery of the library. The ratings range from 1 to 7 with 1 being the least important and 7 being most important. In addition to the respondent group filter buttons, a library type filter button is added to provide a personalised view between KGC library and LKS library scaled ratings.
For each respondent group observation, the order of categorised performance factors will be explained based on the diverging chart and each performance factor category, each sub-factor that has the greatest negative count would be selected for analysis. The red bars represent the percentage proportion of negative ratings, in this case the higher the percentage of negative ratings, the poorer the performance of the factor.
| Observations
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Performance Factors - KGC Library
- Facilities & Equipment ➪ Finding a place in the library to work in a group whenever required while at the library.
- Information Resources ➪ Usability of using mobile devices (tablets and phones) to access online resources
- Service delivery ➪ The library opening hours meeting the needs of library goers.
- Communication ➪ Informed about library services.
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Performance Factors - LKS Library
- Facilities & Equipment ➪ Finding a place in the library to work in a group whenever required while at the library.
- Information Resources ➪ Usability of using mobile devices (tablets and phones) to access online resources
- Communication ➪ Informed about library services.
- Service delivery ➪ The various library workshops, classes and tutorials that aid with learning and research needs.
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Performance Factors - Undergraduates
- Facilities & Equipment ➪ Finding a place in the library to work in a group whenever required while at the library.
- Information Resources ➪ Usability of using mobile devices (tablets and phones) to access online resources
- Communication ➪ Informed about library services.
- Service delivery ➪ Library workshops, classes and tutorials that help with learning and research needs.
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Performance Factors - Postgraduates
- Facilities & Equipment ➪ Finding a place in the library to work in a group whenever required while at the library.
- Information Resources ➪ Usability of using mobile devices (tablets and phones) to access online resources
- Communication ➪ Informed about library services.
- Service delivery ➪ Library workshops, classes and tutorials that help with learning and research needs.
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Performance Factors - Faculty
- Facilities & Equipment ➪ Finding a place in the library to work in a group whenever required while at the library.
- Communication ➪ Informed about library services.
- Service delivery ➪ Library workshops, classes and tutorials that help with learning and research needs.
- Information Resources ➪ Usability of using mobile devices (tablets and phones) to access online resources.
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Performance Factors - Staff
- Facilities & Equipment ➪ Finding a place in the library to work in a group whenever required while at the library.
- Service delivery ➪ Library workshops, classes and tutorials that help with learning and research needs.
- Information Resources ➪ Usability of using mobile devices (tablets and phones) to access online resources.
- Communication ➪ Informed about library services.
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| Insights
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Insights Summary
