IS428 AY2019-20T2 Assign YIP JIAN MING

Overview

Data Cleaning

Undergraduate

Postgraduate

Faculty

Staff

Overview

Every two years, SMU Libraries conduct a comprehensive survey in which faculty, students and staff can rate various aspects of SMU library's services. The survey results are an important feedback for SMU libraries to understand the quality of their services and facilities and identify key areas that needs improvement to better meet the needs of their users.

Objectives

In this assignment, I am tasked to utilize visual analytics approach to reveal the level of services provided by SMU libraries as perceived by:

• the undergraduate students,
• the postgraduate students,
• the faculty,
• the staff.