IS428 AY2019-20T2 Assign LIM PAO LING RACHEL PerformanceFactors
SMU Library Dashboards
A diverging chart is used to depict the likert scale type of data that deals with the rating of the how important the factor is to the respondents. The 4 main factors groups pertain to the Information Resources provided by the library, the Communication between the library and respondents, the Facilities & Equipment provided by the library and the service delivery of the library. The ratings range from 1 to 7 with 1 being the least important and 7 being most important. In addition to the respondent group filter buttons, a library type filter button is added to provide a personalised view between KGC library and LKS library scaled ratings.
For each respondent group observation, the order of categorised performance factors will be explained based on the diverging chart and each performance factor category, each sub-factor that has the greatest negative count would be selected for analysis. The red bars represent the percentage proportion of negative ratings, in this case the higher the percentage of negative ratings, the poorer the performance of the factor.
| Observations |
|---|
 Performance Factors - KGC Library text
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 Performance Factors - LKS Library text
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 Performance Factors - Undergraduates text |
 Performance Factors - Postgraduates text |
 Performance Factors - Faculty text |
 Performance Factors - Staff text |
| Insights |
