IS428 AY2019-20T2 Assign LIM PAO LING RACHEL ImportanceFactors

SMU Library Dashboards

Overview

Overall Statistics

Importance Factors

Performance Factors

Recommendations

A diverging chart is used to depict the likert scale type of data that deals with the rating of the how important the factor is to the respondents. The 4 main factors groups pertain to the Information Resources provided by the library, the Communication between the library and respondents, the Facilities & Equipment provided by the library and the service delivery of the library. The ratings range from 1 to 7 with 1 being the least important and 7 being most important. In addition to the respondent group filter buttons, a library type filter button is added to provide a personalised view between KGC library and LKS library scaled ratings.

For each respondent group observation, the order of categorised importance factors will be explained based on the diverging chart and each importance factor category, each sub-factor that has the least negative count would be selected for analysis. The green bars represent the percentage proportion of negative ratings, in this case the lower the percentage of negative ratings, the greater the importance of the factor.

Observations
Importance Factors - KGC Library Important Factor Groups Important Factor within Factor Category Facilities & Equipment ➪ The availability of getting wireless access while at the library. Information Resources ➪ The availability of course specific resources (online and in the reserve collection) to meet learning needs Service delivery ➪ The library opening hours meeting the needs of library goers. Communication ➪ The library website providing useful information.
image Importance Factors - LKS Library text
image Importance Factors - Undergraduates text
image Importance Factors - Postgraduates text
image Importance Factors - Faculty text
image Importance Factors - Staff text
Insights