IS428 AY2019-20T2 Assign CHOY YU MIN JUSTIN
Contents
Background and Motivation
SMU Libraries strives to achieve the following Mission and vision
Mission:
- To enable a culture of life-long learning through collaboration, engagement and outreach. It aims to provide seamless access to information using innovative and leading edge technology. The Library is committed to delivering exceptional services and building dynamic relationships within the SMU community and beyond.
Vision:
- To be a leading research library providing ubiquitous access to information using innovative strategies to drive intellectual exchange and the creation of knowledge.
As such, they have built their library service offerings that cover 4 main areas: Communication, Facilities and Equipment, Information & Resources, and Service delivery. These offerings cater to the Library's 4 main stakeholders - Faculty, Graduates, Staff, and Undergraduates (The biggest stakeholder). We can also understand that these stakeholders mainly fall under SMU's schools (Law, Information Systems, Social Sciences, Economics, Business(Largest number), Accountancy, and Others.
To ensure that SMU's offerings are constantly relevant and meet the demands of their stakeholders, SMU Libraries conducts a 2 yearly survey to gather important KPIs to better improve their services. However, this data is large in dimentionality and is largely opinionated in nature. This makes it difficult to draw truthful insights and careful analytics is required to clean, process, and visualise the data for accurate insights. Given the richness of the 2018 Library survey, it is all the more exciting to carefully unpack the data and visualise it to help SMU Libraries draw key insights to better improve their offerings.
Objectives
We will be using visual analytics approach to reveal the level of services provided by SMU libraries as perceived by:
- the undergraduate students,
- the postgraduate students,
- the faculty,
- the staff.
Dataset Analysis
Dataset Transformation
Explain Data Transformation
Handling Null Data
Explain handling null
Handling Likert (ordinal to categorical)
explain ...
Interactive Visualization
The interactive visualization can be accessed here: https://public.tableau.com/profile/justin.choy#!/vizhome/JustinChoySMULibrarySurveyAnalysis/SMULibrary2018Storyboard
