Difference between revisions of "Staff"

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* Undergraduates generally have equal weightage in terms of performance and importance level of the four groups of questions posed under these criterias.  
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* The four areas are generally well-performed as feedbacked by '''Staff''' users.
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* The only disparity spotted is that undergraduates find that the facilities & equipment are not up to standard as seen by the greater negative sentiment as denoted by the red to yellow area that contrasts between importance and performance.  
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* The areas with lower performance level than importance level are Facilities & Equipments and Information Resources.
 
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'''Accountancy''' </br>
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'''Others''' </br>
 
1. Similarity
 
1. Similarity
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* In the perspective of the accountancy students, the library performed well when they render '''services''' to users at either libraries as seen by code P13 and I13 under Service Delivery
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* For both libraries, they fare well in providing internet access to staff users.
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* Interestingly, the mobile access under Information resource to library resources for I26 and P26 fared the worst comparatively for both LKS and KGC.  
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* They generally provide good services to staff users for both libraries.
 +
* Generally, staff members are able to find quiet places around the library.
 
2. Differences
 
2. Differences
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*
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* The big difference here is that the library website for KGC fared better in providing important information to Staff users.
 +
* The library services are not as informed for LKS as compared to KGC for staff users.
 
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[[File:3 - staff.png|800px|frameless|center]]
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<center>[[File:3 - staff.png|800px|frameless|center]]
 
</br>
 
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'''Accountancy''' </br>
+
'''Business''' </br>
 
1. Similarity
 
1. Similarity
−
* In the perspective of the accountancy students, the library performed well when they render '''services''' to users at either libraries as seen by code P13 and I13 under Service Delivery
+
* Gernally, the service provided by the staff of both libraries are positively feedback by the Staff users as it meets their expectations.
−
* Interestingly, the mobile access under Information resource to library resources for I26 and P26 fared the worst comparatively for both LKS and KGC.  
+
* The resources are generally easily accessible away from campus.
 
2. Differences
 
2. Differences
 +
* Printing and scanning facilities are not as important to staff users but they fared better than what they have expected.
 +
* The staff are well informed by LKS website on the services that they have.
 +
* Information resources in the library (DVDs, books, journals) does not fully satisfy what the staff users need from LKS as deemed by their higher level of importance for these under information resource.
 
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'''Accountancy''' </br>
 
'''Accountancy''' </br>
 
1. Similarity
 
1. Similarity
−
* In the perspective of the accountancy students, the library performed well when they render '''services''' to users at either libraries as seen by code P13 and I13 under Service Delivery
+
*
−
* Interestingly, the mobile access under Information resource to library resources for I26 and P26 fared the worst comparatively for both LKS and KGC.
+
*  
 
2. Differences
 
2. Differences
 +
*
 +
*
 
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Revision as of 22:38, 15 March 2020

SMU.png

Findings

Overview

 

Undergraduates

 

Graduates

 

Staff

 

Faculty

Staff - Wordcloud.png


From the word cloud generated by RStudio, the common words that appear consistently are book, staff, like, access, staff and many more.


No. Finding Description
1.
1 .png
  • The four areas are generally well-performed as feedbacked by Staff users.
  • The areas with lower performance level than importance level are Facilities & Equipments and Information Resources.
2.


Staff - Biz.png
2(1) - Staff.png

Others
1. Similarity

  • For both libraries, they fare well in providing internet access to staff users.
  • They generally provide good services to staff users for both libraries.
  • Generally, staff members are able to find quiet places around the library.

2. Differences

  • The big difference here is that the library website for KGC fared better in providing important information to Staff users.
  • The library services are not as informed for LKS as compared to KGC for staff users.
3.


3 - staff.png

Business
1. Similarity

  • Gernally, the service provided by the staff of both libraries are positively feedback by the Staff users as it meets their expectations.
  • The resources are generally easily accessible away from campus.

2. Differences

  • Printing and scanning facilities are not as important to staff users but they fared better than what they have expected.
  • The staff are well informed by LKS website on the services that they have.
  • Information resources in the library (DVDs, books, journals) does not fully satisfy what the staff users need from LKS as deemed by their higher level of importance for these under information resource.
4.


4 - Staff.png

Accountancy
1. Similarity

2. Differences

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