Difference between revisions of "IS428 AY2019-20T2 YIP JIAN MING"
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*Improve user interface for online resources for mobile devices. | *Improve user interface for online resources for mobile devices. | ||
*Find out what other metrics that could possibly contribute to overall satisfaction to include in the survey. | *Find out what other metrics that could possibly contribute to overall satisfaction to include in the survey. | ||
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+ | </center> | ||
+ | </br> | ||
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+ | <center> | ||
+ | <strong>Referral</strong> | ||
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+ | [[File:Undergrad5.png|800px]] | ||
+ | {| class="wikitable" style="background-color:#FFFFFF;" width="90%" | ||
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+ | ! style="font-weight: bold;background: #141414;color:#fbfcfd;width: 50%;" | Insights | ||
+ | ! style="font-weight: bold;background: #141414;color:#fbfcfd;width: 50%;" | Recommendations | ||
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+ | *It can be seen from the co-occurrence matrix that likelihood of referral has a correlation with overall satisfaction. Majority of the participants had a score of 6 for satisfaction and rated the likelihood of referral as 8 or 9. This who had an overall satisfaction of 7 were most likely to vote a 10 for likelihood to refer a friend. | ||
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+ | Library might want to introduce referral programs where the referral can gain reward for referring a friend. This could both introduce new visitors to the library and increase the satisfaction of the existing library goers. | ||
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Revision as of 17:03, 15 March 2020
Participant Distribution
Insights | Recommendations |
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students, we see that daily visits are dominant. Participation in the survey also holds strong over the years. |
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Stated Preference vs Revealed Preference
Insights | Recommendations |
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In 2018, there was lack of a sheltered walkway to the law school and also a lack of food options, both problems have since been addressed.
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Performance vs Importance
Insights | Recommendations |
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Referral
Insights | Recommendations |
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Library might want to introduce referral programs where the referral can gain reward for referring a friend. This could both introduce new visitors to the library and increase the satisfaction of the existing library goers. |