Difference between revisions of "Faculty"

From Visual Analytics for Business Intelligence
Jump to navigation Jump to search
 
(15 intermediate revisions by the same user not shown)
Line 1: Line 1:
 +
<div style="margin-bottom:30px;">[[File:SMU.png|200px|frameless|center]]</div>
 +
 
<!--Body-->
 
<!--Body-->
−
==<div style="background:#121f29; padding-top: 20px; padding-bottom: 20px; line-height: 0.3em; text-indent: 15px; font-size:20px; font-family:Agency FB; "><font color= #CC9900><center>Overview</center></font></div>==
 
−
<div style="font-size: 15px; padding-top: 15px; padding-bottom: 30px; padding-left: 15px; padding-right: 15px;">
 
−
Every two years, SMU Libraries conduct a comprehensive survey in which faculty, students and staff have the opportunity to rate various aspects of SMU library's services. The survey provides SMU libraries with input to help enhance existing services and to anticipate emerging needs of SMU faculty, students and staff. The latest survey is currently on going and will be ended by 17th February 2020.
 
  
−
The 2018 Survey Results can be found here and the full report is available by following this link. The past reports are mainly made-up of pages of tables, which are very difficult to comprehend. In view of this, your task is to apply appropriate data visualisation to transform these tables into visual representation that allow SMU libraries to gain useful insights.
+
==<div style="background:#121f29; padding-top: 20px; padding-bottom: 20px; line-height: 0.3em; text-indent: 15px; font-size:20px; font-weight: bold; font-family:Agency FB; "><font color= #CC9900><center>Findings</center></font></div>==
−
</div>
 
−
 
 
−
==<div style="background:#121f29; padding-top: 20px; padding-bottom: 20px; line-height: 0.3em; text-indent: 15px; font-size:20px; font-family:Agency FB; "><font color= #CC9900><center>Data Cleaning & Preparation</center></font></div>==
 
−
<div style="font-size: 15px; padding-top: 15px; padding-bottom: 30px; padding-left: 15px; padding-right: 15px;">
 
−
'''About'''</br>
 
−
An overview of the library 2018 survey results found that there are 2638 respondents in total that responded to various parts of the 83 survey questions with respect to the performance and importance level of the library and other general questions to understand the patron's sentiments of the SMU Library. Here is the breakdown of the users that frequent the SMU library</br>
 
−
[[File:Spread.png|400px|frameless|center]]
 
−
<center>''Figure 1''</center></br>
 
−
 
 
−
As seen from figure 1, predominantly, most of the survey respondents comes from undergraduates with some from other areas such as graduates, faculty, staff and others. In order to gain more insights from the survey results, we will first do some pre-processing and cleaning of the data. </br>
 
−
 
 
−
'''Cleaning'''</br>
 
−
{| class="wikitable" style="margin-left: auto; margin-right: auto; width: 100%;
 
−
|-
 
−
! style="font-family:Agency FB; font-weight: bold;background: #00ffd5;color: #121f29;width: 5%;font-size:18px;" |Step
 
−
! style="font-family:Agency FB; font-weight: bold;background: #273746;color: #00ffd5;width: 50%;font-size:18px;" |Screen shot
 
−
! style="font-family:Agency FB; font-weight: bold;background: #273746;color: #CC9900;width: 45%;font-size:18px;" |Explanation
 
−
|-
 
−
| <center>1
 
−
|
 
−
[[File:Dataset.png|600px|frameless|center]]
 
−
<center>''Img 1''
 
−
[[File:Legend.png|600px|frameless|center]]
 
−
<center>''Img 2''
 
−
|
 
−
*Based on the initial dataset given, the datset is aggregated by values for various fields as seen from img 1. The column names are labelled by its code number and there is no name given in the raw data. The given names are represented in img 2 where the labelling of each code are given in the legend.
 
−
*To re-label the data into a readable dataset for users to further analyse, we will then process the data and labelling through excel.
 
−
|-
 
−
|<center>2
 
−
|
 
−
[[File:Cleaned - Data.png|600px|frameless|center]]
 
−
<center>''Img 3
 
−
|
 
−
* Through using lookup and concatenate function, we can combine the id code and the name into the column headers. We then transfer the values into a new sheet and re-arrange the values such that the general questions are in front as seen in Img 3.
 
−
|-
 
−
| <center>3
 
−
|
 
−
*Insert Image
 
−
|
 
−
*After further inspection of the survey questions, there is 26 survey questions that are irrelevant towards the insights that will be generated later on. The survey questions that fall under the ID code 'NA' to filtered and removed under the 'Datasource' tab.
 
−
|}
 
−
 
 
−
 
 
−
</div>
 
−
 
 
−
==<div style="background:#121f29; padding-top: 20px; padding-bottom: 20px; line-height: 0.3em; text-indent: 15px; font-size:20px; font-family:Agency FB; "><font color= #CC9900><center>Findings</center></font></div>==
 
 
<div style="font-size: 15px; padding-top: 15px; padding-bottom: 30px; padding-left: 15px; padding-right: 15px;">
 
<div style="font-size: 15px; padding-top: 15px; padding-bottom: 30px; padding-left: 15px; padding-right: 15px;">
  
Line 70: Line 23:
  
 
| style="background:none;" width="1%" | &nbsp;
 
| style="background:none;" width="1%" | &nbsp;
−
| style="padding:0.2em; font-size:100%; background-color:#343436;border-bottom:5px solid teal; text-align:center; color:#F5F5F5" width="10%" |   
+
| style="padding:0.2em; font-size:100%; background-color:#343436;border-bottom:5px solid #CC9900; text-align:center; color:#F5F5F5" width="10%" |   
 
[[Faculty|<font color="#CC9900" size=4 face="Agency FB">Faculty</font>]]
 
[[Faculty|<font color="#CC9900" size=4 face="Agency FB">Faculty</font>]]
 
|}  
 
|}  
 +
</div>
  
−
* Insert Text Here
+
[[File:Faculty - worldcloud.png|700px|frameless|center]]
−
</div>
 
  
−
==<div style="background:#121f29; padding-top: 20px; padding-bottom: 20px; line-height: 0.3em; text-indent: 15px; font-size:20px; font-family:Agency FB; "><font color= #CC9900><center>Revealed Insights</center></font></div>==
+
</br>
−
<div style="font-size: 15px; padding-top: 15px; padding-bottom: 30px; padding-left: 15px; padding-right: 15px;">
+
<center>From the word cloud generated by RStudio, the common words that appear consistently are like, help, always, article, find and many more.
−
* Insert Text Here
+
</br>
−
</div>
 
  
−
==<div style="background:#121f29; padding-top: 20px; padding-bottom: 20px; line-height: 0.3em; text-indent: 15px; font-size:20px; font-family:Agency FB; "><font color= #CC9900><center>Report</center></font></div>==
 
 
<div style="font-size: 15px; padding-top: 15px; padding-bottom: 30px; padding-left: 15px; padding-right: 15px;">
 
<div style="font-size: 15px; padding-top: 15px; padding-bottom: 30px; padding-left: 15px; padding-right: 15px;">
−
*Insert Text Here
+
{| class="wikitable" style="margin-left: auto; margin-right: auto; width: 100%;
 +
|-
 +
! style="font-family:Agency FB; font-weight: bold;background: #00ffd5;color: #121f29;width: 5%;font-size:18px;" |No.
 +
! style="font-family:Agency FB; font-weight: bold;background: #00ffd5;color: #121f29;width: 55%;font-size:18px;" |Finding
 +
! style="font-family:Agency FB; font-weight: bold;background: #273746;color: #CC9900;width: 40%;font-size:18px;" |Description
 +
|-
 +
|
 +
<center> 1.
 +
||
 +
<center>
 +
[[File:1 .png|800px|frameless|center]]
 +
||
 +
* Faculty users generally found that the service delivery and communication of both libraries to be performing up to the level or better than their level of importance.
 +
* For both facilities & equipment, and information resources perform not as well with facilities and equipment being the focal point of poor performance.
 +
|-
 +
|
 +
<center> 2.
 +
||
 +
<center>
 +
</br>
 +
[[File:Faculty - Law.png|800px|frameless|center]]
 +
[[File:Faculty - Law (1).png|800px|frameless|center]]
 +
</br>
 +
</center>
 +
||
 +
'''Law''' </br>
 +
1. Similarity
 +
* Online Resources for both libraries perform well in meeting the needs of faculty users of the '''Law School'''.
 +
* The website services well-informs these group of users of the services that they provide on the online site.
 +
* Self-Service services are good in serving the needs of the faculty users.
 +
2. Differences
 +
* One big difference is that the signage is not as clear in KGC as opposed to LKS
 +
* The library fare poorly in anticipating the need of these group of users in KGC as opposed to LKS
 +
|-
 +
|
 +
<center> 3.
 +
||
 +
<center>
 +
</br>
 +
[[File:Faculty - biz.png|800px|frameless|center]]
 +
</br>
 +
||
 +
'''Business''' </br>
 +
1. Similarity
 +
* Books and Articles requested by the library are always delivered promptly to the Business Faculty users.
 +
* The library generally do not provide a quiet place to these group of users requirements for one.
 +
* The amount of meeting rooms available to the users are not readily available as to what they have expected.
 +
2. Differences
 +
* Opening hours performed better than expected as opposed to what they have placed in terms of importance.
 +
* Printing and scanning as mentioned earlier fared better than the level of importance they have placed on it.
 +
|-
 +
|
 +
<center> 4.
 +
||
 +
<center>
 +
</br>
 +
[[File:Faculty - econs.png|800px|frameless|center]]
 +
</br>
 +
||
 +
'''Economics''' </br>
 +
1. Similarity
 +
* A quiet place and a meeting place are easily found by economics faculty users.
 +
* The the items that the faculty users generally try to find at LKS generally can be found easily at the shelves.
 +
2. Differences
 +
* The opening hours differ greatly and perform better from what the faculty users have anticipated as their level of importance.
 +
* The computer availability generally are not as readily available as to the level of importance that they have placed on these service.
 +
* The library website did well in informing the type of service that is available online.
 +
|-
 +
|
 +
<center> 5.
 +
||
 +
<center>
 +
</br>
 +
[[File:Faculty - IS.png|800px|frameless|center]]
 +
</br>
 +
||
 +
'''Information Systems''' </br>
 +
1. Similarity
 +
* The website has performed up to the level of importance as gathered by information systems faculty users.
 +
* Information resources performed well by being readily available online.
 +
2. Differences
 +
* The opening hours of the library performed better than the level of importance that these group of users have placed on LKS library.
 +
* The ability of the library to provide a quiet place is lacking for these group of users as these performed poorly as compared to the placed importance on this area.
 +
|-
 +
|
 +
<center> 6.
 +
||
 +
<center>
 +
</br>
 +
[[File:Faculty - Sosci.png|800px|frameless|center]]
 +
</br>
 +
||
 +
'''Social Science''' </br>
 +
1. Similarity
 +
* Online resources as similar to Information Systems Faculty users, performed well in being available to Social science Faculty users.
 +
* The online enquiry service (Bot) generally perform well in answering the questions posed by social science faculty users.
 +
* The Library anticipates the needs of social sciences faculty users.
 +
2. Differences
 +
* The opening hours for LKS library does not satisfy the need of these group of users as it performed not as well as the importance level of this survey question.
 +
* Books and articles requested by the library are of high importance in the delivery time yet the library has failed to deliver them promptly as suggested by the performance level.
 +
|}
 
</div>
 
</div>
−
 
 
<!--Body-->
 
<!--Body-->

Latest revision as of 23:09, 15 March 2020

SMU.png


Findings

Overview

 

Undergraduates

 

Graduates

 

Staff

 

Faculty

Faculty - worldcloud.png


From the word cloud generated by RStudio, the common words that appear consistently are like, help, always, article, find and many more.


No. Finding Description
1.
1 .png
  • Faculty users generally found that the service delivery and communication of both libraries to be performing up to the level or better than their level of importance.
  • For both facilities & equipment, and information resources perform not as well with facilities and equipment being the focal point of poor performance.
2.


Faculty - Law.png
Faculty - Law (1).png

Law
1. Similarity

  • Online Resources for both libraries perform well in meeting the needs of faculty users of the Law School.
  • The website services well-informs these group of users of the services that they provide on the online site.
  • Self-Service services are good in serving the needs of the faculty users.

2. Differences

  • One big difference is that the signage is not as clear in KGC as opposed to LKS
  • The library fare poorly in anticipating the need of these group of users in KGC as opposed to LKS
3.


Faculty - biz.png

Business
1. Similarity

  • Books and Articles requested by the library are always delivered promptly to the Business Faculty users.
  • The library generally do not provide a quiet place to these group of users requirements for one.
  • The amount of meeting rooms available to the users are not readily available as to what they have expected.

2. Differences

  • Opening hours performed better than expected as opposed to what they have placed in terms of importance.
  • Printing and scanning as mentioned earlier fared better than the level of importance they have placed on it.
4.


Faculty - econs.png

Economics
1. Similarity

  • A quiet place and a meeting place are easily found by economics faculty users.
  • The the items that the faculty users generally try to find at LKS generally can be found easily at the shelves.

2. Differences

  • The opening hours differ greatly and perform better from what the faculty users have anticipated as their level of importance.
  • The computer availability generally are not as readily available as to the level of importance that they have placed on these service.
  • The library website did well in informing the type of service that is available online.
5.


Faculty - IS.png

Information Systems
1. Similarity

  • The website has performed up to the level of importance as gathered by information systems faculty users.
  • Information resources performed well by being readily available online.

2. Differences

  • The opening hours of the library performed better than the level of importance that these group of users have placed on LKS library.
  • The ability of the library to provide a quiet place is lacking for these group of users as these performed poorly as compared to the placed importance on this area.
6.


Faculty - Sosci.png

Social Science
1. Similarity

  • Online resources as similar to Information Systems Faculty users, performed well in being available to Social science Faculty users.
  • The online enquiry service (Bot) generally perform well in answering the questions posed by social science faculty users.
  • The Library anticipates the needs of social sciences faculty users.

2. Differences

  • The opening hours for LKS library does not satisfy the need of these group of users as it performed not as well as the importance level of this survey question.
  • Books and articles requested by the library are of high importance in the delivery time yet the library has failed to deliver them promptly as suggested by the performance level.
Retrieved from ‘https://wiki.smu.edu.sg/1920t2is428/index.php?title=Faculty&oldid=3923’