Difference between revisions of "Faculty"

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* Undergraduates generally have equal weightage in terms of performance and importance level of the four groups of questions posed under these criterias.  
+
* Faculty users generally found that the service delivery and communication of both libraries to be performing up to the level or better than their level of importance.
−
* The only disparity spotted is that undergraduates find that the facilities & equipment are not up to standard as seen by the greater negative sentiment as denoted by the red to yellow area that contrasts between importance and performance.  
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* For both facilities & equipment, and information resources perform not as well with facilities and equipment being the focal point of poor performance.  
 
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'''Law''' </br>
 
'''Law''' </br>
 
1. Similarity
 
1. Similarity
−
* In the perspective of the accountancy students, the library performed well when they render '''services''' to users at either libraries as seen by code P13 and I13 under Service Delivery
+
* Online Resources for both libraries perform well in meeting the needs of faculty users of the '''Law School'''.
−
* Interestingly, the mobile access under Information resource to library resources for I26 and P26 fared the worst comparatively for both LKS and KGC.  
+
* The website services well-informs these group of users of the services that they provide on the online site.
 +
* Self-Service services are good in serving the needs of the faculty users.
 
2. Differences
 
2. Differences
−
*
+
* One big difference is that the signage is not as clear in KGC as opposed to LKS
 +
* The library fare poorly in anticipating the need of these group of users in KGC as opposed to LKS
 
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'''Business''' </br>
 
'''Business''' </br>
 
1. Similarity
 
1. Similarity
−
* In the perspective of the accountancy students, the library performed well when they render '''services''' to users at either libraries as seen by code P13 and I13 under Service Delivery
+
* Books and Articles requested by the library are always delivered promptly to the Business Faculty users.
−
* Interestingly, the mobile access under Information resource to library resources for I26 and P26 fared the worst comparatively for both LKS and KGC.  
+
* The library generally do not provide a quiet place to these group of users requirements for one.
 +
* The amount of meeting rooms available to the users are not readily available as to what they have expected.  
 
2. Differences
 
2. Differences
 +
* Opening hours performed better than expected as opposed to what they have placed in terms of importance.
 +
* Printing and scanning as mentioned earlier fared better than the level of importance they have placed on it.
 
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'''Economics''' </br>
 
'''Economics''' </br>
 
1. Similarity
 
1. Similarity
−
* In the perspective of the accountancy students, the library performed well when they render '''services''' to users at either libraries as seen by code P13 and I13 under Service Delivery
+
* A quiet place and a meeting place are easily found by economics faculty users.
−
* Interestingly, the mobile access under Information resource to library resources for I26 and P26 fared the worst comparatively for both LKS and KGC.  
+
* The the items that the faculty users generally try to find at LKS generally can be found easily at the shelves.
 
2. Differences
 
2. Differences
 +
* The opening hours differ greatly and perform better from what the faculty users have anticipated as their level of importance.
 +
* The computer availability generally are not as readily available as to the level of importance that they have placed on these service.
 +
* The library website did well in informing the type of service that is available online.
 
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|-
 
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'''Information Systems''' </br>
 
'''Information Systems''' </br>
 
1. Similarity
 
1. Similarity
−
* In the perspective of the accountancy students, the library performed well when they render '''services''' to users at either libraries as seen by code P13 and I13 under Service Delivery
+
* The website has performed up to the level of importance as gathered by information systems faculty users.
−
* Interestingly, the mobile access under Information resource to library resources for I26 and P26 fared the worst comparatively for both LKS and KGC.  
+
* Information resources performed well by being readily available online.
 
2. Differences
 
2. Differences
 +
* The opening hours of the library performed better than the level of importance that these group of users have placed on LKS library.
 +
* The ability of the library to provide a quiet place is lacking for these group of users as these performed poorly as compared to the placed importance on this area.
 
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|-
 
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'''Social Science''' </br>
 
'''Social Science''' </br>
 
1. Similarity
 
1. Similarity
−
* In the perspective of the accountancy students, the library performed well when they render '''services''' to users at either libraries as seen by code P13 and I13 under Service Delivery
+
* Online resources as similar to Information Systems Faculty users, performed well in being available to Social science Faculty users.
−
* Interestingly, the mobile access under Information resource to library resources for I26 and P26 fared the worst comparatively for both LKS and KGC.  
+
* The online enquiry service (Bot) generally perform well in answering the questions posed by social science faculty users.
 +
* The Library anticipates the needs of social sciences faculty users.
 
2. Differences
 
2. Differences
 +
* The opening hours for LKS library does not satisfy the need of these group of users as it performed not as well as the importance level of this survey question.
 +
* Books and articles requested by the library are of high importance in the delivery time yet the library has failed to deliver them promptly as suggested by the performance level.
 
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Latest revision as of 23:09, 15 March 2020

SMU.png


Findings

Overview

 

Undergraduates

 

Graduates

 

Staff

 

Faculty

Faculty - worldcloud.png


From the word cloud generated by RStudio, the common words that appear consistently are like, help, always, article, find and many more.


No. Finding Description
1.
1 .png
  • Faculty users generally found that the service delivery and communication of both libraries to be performing up to the level or better than their level of importance.
  • For both facilities & equipment, and information resources perform not as well with facilities and equipment being the focal point of poor performance.
2.


Faculty - Law.png
Faculty - Law (1).png

Law
1. Similarity

  • Online Resources for both libraries perform well in meeting the needs of faculty users of the Law School.
  • The website services well-informs these group of users of the services that they provide on the online site.
  • Self-Service services are good in serving the needs of the faculty users.

2. Differences

  • One big difference is that the signage is not as clear in KGC as opposed to LKS
  • The library fare poorly in anticipating the need of these group of users in KGC as opposed to LKS
3.


Faculty - biz.png

Business
1. Similarity

  • Books and Articles requested by the library are always delivered promptly to the Business Faculty users.
  • The library generally do not provide a quiet place to these group of users requirements for one.
  • The amount of meeting rooms available to the users are not readily available as to what they have expected.

2. Differences

  • Opening hours performed better than expected as opposed to what they have placed in terms of importance.
  • Printing and scanning as mentioned earlier fared better than the level of importance they have placed on it.
4.


Faculty - econs.png

Economics
1. Similarity

  • A quiet place and a meeting place are easily found by economics faculty users.
  • The the items that the faculty users generally try to find at LKS generally can be found easily at the shelves.

2. Differences

  • The opening hours differ greatly and perform better from what the faculty users have anticipated as their level of importance.
  • The computer availability generally are not as readily available as to the level of importance that they have placed on these service.
  • The library website did well in informing the type of service that is available online.
5.


Faculty - IS.png

Information Systems
1. Similarity

  • The website has performed up to the level of importance as gathered by information systems faculty users.
  • Information resources performed well by being readily available online.

2. Differences

  • The opening hours of the library performed better than the level of importance that these group of users have placed on LKS library.
  • The ability of the library to provide a quiet place is lacking for these group of users as these performed poorly as compared to the placed importance on this area.
6.


Faculty - Sosci.png

Social Science
1. Similarity

  • Online resources as similar to Information Systems Faculty users, performed well in being available to Social science Faculty users.
  • The online enquiry service (Bot) generally perform well in answering the questions posed by social science faculty users.
  • The Library anticipates the needs of social sciences faculty users.

2. Differences

  • The opening hours for LKS library does not satisfy the need of these group of users as it performed not as well as the importance level of this survey question.
  • Books and articles requested by the library are of high importance in the delivery time yet the library has failed to deliver them promptly as suggested by the performance level.
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