Overview
Overview
Background
The libraries at SMU are committed to finding ways to improve their services for students and faculty. Every two years, SMU libraries conduct a holistic survey in which students and faculty have the opportunity to rate various aspects of SMU library’s services. The survey allows SMU Libraries to recognize where they are doing well and poor to then improve their services for students and faculty. For the purpose of this assignment, I have taken a look at the latest survey results and visualized it to extrapolate key insights that are within the data to help SMU libraries target and improve services. For the final assessment, the data was split up via position in school, undergraduate, graduate, and faculty. In doing this, I was able to pull some key insights that are highlighted in the various tabs of the final visualization and discussed on the project Wiki.
The Task
The analysis and visualization conducted is set to reveal insights of SMU's Library Services from teh perspectives of:
- Undergraduate Students
- Postgraduate Students
- Faculty
- Staff
Highlighted Recommendations
The completed analysis gleaned a handful of insights that can be transformative for SMU Library survey's. The insights found that are further discussed in the analysis and insights tab are:
- The most important library services across for undergraduate, graduate, and faculty/staff are
- Opening hours meet my needs
- I can find a quiet place in the Library to study when I need to
- Laptop facilities (e.g. desks, power) in the Library meet my needs
- I can get wireless access in the Library when I need to
- Printing, scanning and photocopying facilities in the Library meet my needs'
- SMU Library should focus resources and improvements on Li Ka Shing Library, as it was indicated that that was the respondents library of choice
- SMU Library should focus on meeting the needs of undergraduate and graduate students, as their expectations are not being met whereas faculty/staff expectations are.
