Difference between revisions of "IS480 Team wiki 2017T2 Oops User Testing"
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|Initial Transfer Module Shown - Able to view rates, savings, comparison at a glance. This will also be reflected when the user goes into the actual booking page within the website. There will be additional options such as choosing and adding payees. | |Initial Transfer Module Shown - Able to view rates, savings, comparison at a glance. This will also be reflected when the user goes into the actual booking page within the website. There will be additional options such as choosing and adding payees. | ||
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Revision as of 23:07, 6 November 2016
Home | About Us | Project Overview | Project Management | Project Documentation |
Meeting Minutes | User Testing | Diagrams |
UT 1
Test Plan
Objectives
- To gather feedback regarding the current UI design and find ways to improve it
- To find out insights on problems they have when they are doing overseas business transactions
Users: 3 business users
Venue: SMU SIS GSR 3.1
Date: 27 August 2016
Duration: 15:00 - 17:00
Scope of UT1
- Create an account
- Verify the account
- Make a transfer request
- View transfer details/statuses
- Cancel matched transfers
- Confirm a matched transfer
- Transfer money to TranSwap
Procedure
- Users are given business goals and they are to use the system to achieve the goals. The team are there to observe.
- At the end of UT, the team asks for feedback regarding users' behavior and suggestions for improvement.
Results/Comments
- Since the service involves real money transaction, there need to be visibility and clarity on market rate even before signing up.
- During making a transfer request, the clarity of market rate and exchanging amount is not good enough.
- Some colors like neon green are hard to see.
- Making a transfer request is quite confusing.
- Having a choice to confirm booking once matched and having to re-request the booking once unmatched can be quite troublesome.
Changes To Be Made
- Re-organize the process flow and sitemap
Transfer Module
Changes made | Before | After |
---|---|---|
Initial Transfer Module Shown - Able to view rates, savings, comparison at a glance. This will also be reflected when the user goes into the actual booking page within the website. There will be additional options such as choosing and adding payees. | ||
Process flow - Add a process flow to allow user to have overview of process |