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Difference between revisions of "IS480 Team wiki 2017T2 Oops User Testing"

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|Initial Transfer Module Shown - Able to view rates, savings, comparison at a glance. This will also be reflected when the user goes into the actual booking page within the website. There will be additional options such as choosing and adding payees.
 
|Initial Transfer Module Shown - Able to view rates, savings, comparison at a glance. This will also be reflected when the user goes into the actual booking page within the website. There will be additional options such as choosing and adding payees.
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Revision as of 23:07, 6 November 2016

Oopslogo.png
HomeButton.png Home ShakeHands.png About Us Glyphicons 042 pie chart.png Project Overview Calendaricon.png Project Management Tableicon.png Project Documentation


Meeting Minutes User Testing Diagrams


UT 1

Test Plan

Objectives

  • To gather feedback regarding the current UI design and find ways to improve it
  • To find out insights on problems they have when they are doing overseas business transactions

Users: 3 business users
Venue: SMU SIS GSR 3.1
Date: 27 August 2016
Duration: 15:00 - 17:00
Scope of UT1

  1. Create an account
  2. Verify the account
  3. Make a transfer request
  4. View transfer details/statuses
  5. Cancel matched transfers
  6. Confirm a matched transfer
  7. Transfer money to TranSwap

Procedure

  • Users are given business goals and they are to use the system to achieve the goals. The team are there to observe.
  • At the end of UT, the team asks for feedback regarding users' behavior and suggestions for improvement.

Results/Comments

  • Since the service involves real money transaction, there need to be visibility and clarity on market rate even before signing up.
  • During making a transfer request, the clarity of market rate and exchanging amount is not good enough.
  • Some colors like neon green are hard to see.
  • Making a transfer request is quite confusing.
  • Having a choice to confirm booking once matched and having to re-request the booking once unmatched can be quite troublesome.

Changes To Be Made

  • Re-organize the process flow and sitemap

Transfer Module

Changes made Before After
Initial Transfer Module Shown - Able to view rates, savings, comparison at a glance. This will also be reflected when the user goes into the actual booking page within the website. There will be additional options such as choosing and adding payees.
B4.png
After.png
Process flow - Add a process flow to allow user to have overview of process
B42.png