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IS480 Team wiki: 2018T1 R&I Documentation: User Testing 3

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User Testing




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User Testing 1
User Testing 2
User Acceptance Testing 1
User Testing 3
User Acceptance Test 2
User Testing 4

Test Plan

Venue: LKS PR 4-16
Date: 29th March 2019
Duration: ~ 30 minutes per user
Participant Demographics: Professor Alan and 2 IS419 Students
Test Script: User Testing 3

Objectives

  • Gather the feedback regarding the usability of the all functions the team has created (Loan and Customer Preferences Module)
  • Observe how the users interact with our system
  • Ensure no additional features have been overlooked
  • Improve on the application based on the results
  • Scope

      Loan Module
    • Loan Calculator
    • Loan Application
    • Loan Full Repayment
    • Loan Partial Repayment

      Customer Preferences Module
    • Notification & Trigger Settings

    Procedure

    Participants were given a set of instructions to follow and complete the test cases. Participants were encouraged to note the estimated time taken for each task and number of clicks to complete the task. During the user testing, participants were encouraged to voice out any usability issues as they navigated through the test cases. Their feedback was noted. Participants were given a post-test questionnaire at the end of the testing to gauge their satisfaction.

    Results

    S/N Test Case Outcome
    1 Participants should be able to select any Loan Type from the dropdown list followed by entering an appropriate loan amount and loan term. Successful.
    2 Participants should be able to apply for loan. Successful.
    3 Participants should be able to make full loan repayment. Successful.
    4 Participants should be able to make partial loan repayment. Successful.
    5 Participants should be able to Select the checkboxes accordingly to receive notifications. Successful.

    Key Findings

    Functions Users' Behaviour & Comments Proposed Changes
    Loan Module Need to have better visualisation for loans Include charts to display repayment, interest and monthly installment amounts
    Loan Module The message prior to making repayment is misleading. Include appropriate message prior to repayment
    Customer Preferences Module Unsure of what is the trigger types Allows the users to know what the previous preferences for the respective trigger types for each account were

    Overall Feedback

    Participants feel that the web interface is easy to use and minimalist design. Also, the colours give it a nice touch to the overall look and feel of the application. However, it will be good to include charts for repayment, instalments and clear message regarding repayment. The client is satisfied with the overall look of the UI and looks forward to the improved web application.