Difference between revisions of "IS480 Team wiki: 2018T1 R&I Documentation: User Testing 3"
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− | |</center><center><font color:#E2B6AA face= "kollektif">User Testing 1</font></center> || <center><font color:#E2B6AA face= "kollektif">User Testing 2</font></center> || <center><font color:#E2B6AA face= "kollektif">User Testing 3</font></center> || <center><font color:#E2B6AA face= "kollektif">User Testing 4</font></center> || <center><font color:#E2B6AA face= "kollektif">User Testing 5</font></center> || | + | |</center><center><font color:#E2B6AA face= "kollektif">User Testing 1</font></center> || <center><font color:#E2B6AA face= "kollektif">User Testing 2</font></center> || <center><font color:#E2B6AA face= "kollektif">User Testing 3</font></center> || <center><font color:#E2B6AA face= "kollektif">User Testing 4</font></center> || <center><font color:#E2B6AA face= "kollektif">User Testing 5</font></center> || <center><font color:#E2B6AA face= "kollektif">User Testing 6</font></center> || <center><font color:#E2B6AA face= "kollektif">User Testing 7</font></center> || <center><font color:#E2B6AA face= "kollektif">User Testing 8</font></center> || |
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− | <b>Venue:</b> | + | <b>Venue:</b> SIS SR 2-3 <br/> |
− | <b>Date:</b> | + | <b>Date:</b> 15th Feb 2019<br/> |
− | <b>Duration:</b> ~ | + | <b>Duration:</b> ~ 60 minutes per user<br/> |
− | <b>Participant Demographics:</b> | + | <b>Participant Demographics:</b> 10 SIS Students <br/> |
− | <b>Test Script:</b> [https://wiki.smu.edu.sg/is480/img_auth.php/ | + | <b>Test Script:</b> [https://wiki.smu.edu.sg/is480/img_auth.php/f/f8/R%26I_UAT_1.pdf User Testing 3] <br> <br/> |
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Latest revision as of 18:03, 18 August 2019
User Testing
|
Test Plan
Venue: SIS SR 2-3
Date: 15th Feb 2019
Duration: ~ 60 minutes per user
Participant Demographics: 10 SIS Students
Test Script: User Testing 3
Objectives
Scope
-
Authentication Module
- Login with 2FA Authentication
-
Accounts Module
- Manage Personal Details
- View Transaction History
-
Dual Currency Deposit Module
- Easy Conversion of currencies
- Manage Dual Currency Accounts
-
Bill Payment Module
- Immediate and Future Bill Payment
- Authorise GIRO Payment to Organisation
-
Fund Transfer
- Create Payee with 2FA
- Immediate, Future and Recurring Fund Transfer
Procedure
Participants were given a set of instructions to follow and complete the test cases. Participants were encouraged to note the estimated time taken for each task and number of clicks to complete the task. During the user testing, participants were encouraged to voice out any usability issues as they navigated through the test cases. Their feedback was noted. Participants were given a post-test questionnaire at the end of the testing to gauge their satisfaction.
Results
S/N | Test Case | Outcome |
---|---|---|
1 | Participants should be able to login with valid UserID and PIN | Successful. |
2 | Participants should not be able to login with invalid UserID and PIN and pop-up message is successfully displayed. | Successful. |
3 | Participants should be able to create new DCD accounts with selected Base and Quoted Currency rate and pop-up message is successfully displayed. | Unsuccessful. |
4 | Participants should be able edit their accounts with up to three 3options for different accounts and pop-up message is successfully displayed. | Successful. |
5 | Participants should be able to view closed DCD accounts summary. | Successful. |
6 | Participants should be able to retrieve personal accounts details with valid userId and password. Else, a error message is displayed. | Successful for deposit accounts but, Unsuccessful for loan accounts. |
7 | Participants should be able to create payee with 2FA. Upon successful creation of payee, a pop out message is displayed. | Successful. |
8 | Participants should be able to transfer fund to newly created payee. Alert is displayed upon a successful transfer. | Successful. |
9 | Participants should be able to make future transfer fund to any payee. Alert is displayed upon a successful transfer. | Successful. |
10 | Participants should be able to make recurring transfer fund to any payee. Alert is displayed upon a successful transfer. | Successful. |
11 | Participants should be able to remove payee in the Fund Transfer Home page. | Successful. |
12 | Participants should be able to make an immediate transfer to any listed organisation. A summary page is displayed and confirm the transaction. After confirmation, an SMS and email will be sent to the user. | Successful. |
13 | Participants should be able to make a future transfer to any listed organisation. A summary page is displayed and confirm the transaction. | Successful. |
14 | Participants should be able to view all future transaction in standing instruction tab. | Successful. |
15 | Participants should be able to enable the listed organisation for future GRIO authorisation. A summary page is displayed and confirm the transaction. | Successful. |
16 | Participants should be able to view all authorised GIRO transaction in GIRO authorisation tab. | Successful. |
Key Findings
Functions | Users' Behaviour & Comments | Proposed Changes |
---|---|---|
Accounts Module | Loan accounts did not show up but it is loading | Include loading percentage |
Accounts Module | Amounts to be shown beside the accounts ID | Include collapsible view of transaction history |
Accounts Module | Overview of both loan and deposit accounts | Include in the homepage |
Fund Transfer Module | Unable to transfer the amounts with cents | Amount inputted should cater for decimals |
Fund Transfer Module | Standing Instruction Information does not load beforehand | Taking too long to refresh. Hence, add into array instead of sending it and getting |
Bill Payment Module | Button on the side in standing instructions n giro tab | Remove the button |
Overall Feedback
Participants feel that the web interface is easy to use and minimalist design. However, the description should be included upon each successful transfer and loading percentage on different page. Most important, "Under Construction" word should be included in all the functions that are not done in the side bar. The client is satisfied with the overall look of the UI and looks forward to the improved web application.