Difference between revisions of "IS480 Team wiki: 2018T1 R&I Documentation: User Testing 3"
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|style="text-align: center;"| Loans | |style="text-align: center;"| Loans | ||
− | |style="text-align: left;"| | + | |style="text-align: left;"| Should have charts to display repayment, interest and monthly installment amounts |
− | |style="text-align: left;"| | + | |style="text-align: left;"| Include bar graphs for partial repayments |
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|style="text-align: center;"| Marketing Module | |style="text-align: center;"| Marketing Module | ||
|style="text-align: left;"| Unsure of what the previous preferences for each respective trigger types for each accounts were | |style="text-align: left;"| Unsure of what the previous preferences for each respective trigger types for each accounts were | ||
− | |style="text-align: left;"| Load the trigger settings with the initial value | + | |style="text-align: left;"| Load the trigger settings with the initial value |
Show currency and balance of the account for trigger settings | Show currency and balance of the account for trigger settings | ||
Revision as of 23:22, 11 April 2019
User Testing
|
Test Plan
Venue: LKS PR 4-16
Date: 23rd Mar 2019
Duration: ~ 30 minutes per user
Participant Demographics: Professor Alan and 2 IS419 Students
Test Script: User Testing 3
Objectives
Scope
-
Loan Module
- Calculate loan
- Apply loan
- Full loan repayment
- Partial loan repayment
-
Marketing Promotion
- Notification & Trigger Settings
Procedure
Participants were given a set of instructions to follow and complete the test cases. Participants were encouraged to note the estimated time taken for each task and number of clicks to complete the task. During the user testing, participants were encouraged to voice out any usability issues as they navigated through the test cases. Their feedback was noted. Participants were given a post-test questionnaire at the end of the testing to gauge their satisfaction.
Results
S/N | Test Case | Outcome |
---|---|---|
1 | Participants should be able to login with valid UserID and PIN | Successful. |
2 | Participants should not be able to login with invalid UserID and PIN and pop-up message is successfully displayed. | Successful. |
3 | Participants should be able to create new DCD accounts with selected Base and Quoted Currency rate and pop-up message is successfully displayed. | Unsuccessful. |
4 | Participants should be able edit their accounts with up to three 3options for different accounts and pop-up message is successfully displayed. | Successful. |
5 | Participants should be able to view closed DCD accounts summary. | Successful. |
6 | Participants should be able to retrieve personal accounts details with valid userId and password. Else, a error message is displayed. | Successful for deposit accounts but, Unsuccessful for loan accounts. |
7 | Participants should be able to create payee with 2FA. Upon successful creation of payee, a pop out message is displayed. | Successful. |
8 | Participants should be able to transfer fund to newly created payee. Alert is displayed upon a successful transfer. | Successful. |
9 | Participants should be able to make future transfer fund to any payee. Alert is displayed upon a successful transfer. | Successful. |
10 | Participants should be able to make recurring transfer fund to any payee. Alert is displayed upon a successful transfer. | Successful. |
11 | Participants should be able to remove payee in the Fund Transfer Home page. | Successful. |
12 | Participants should be able to make an immediate transfer to any listed organisation. A summary page is displayed and confirm the transaction. After confirmation, an SMS and email will be sent to the user. | Successful. |
13 | Participants should be able to make a future transfer to any listed organisation. A summary page is displayed and confirm the transaction. | Successful. |
14 | Participants should be able to view all future transaction in standing instruction tab. | Successful. |
15 | Participants should be able to enable the listed organisation for future GRIO authorisation. A summary page is displayed and confirm the transaction. | Successful. |
16 | Participants should be able to view all authorised GIRO transaction in GIRO authorisation tab. | Successful. |
Key Findings
Functions | Users' Behaviour & Comments | Proposed Changes |
---|---|---|
Loans | Should have charts to display repayment, interest and monthly installment amounts | Include bar graphs for partial repayments |
Loans | Misleading message prior to making repayment | Display proper repayment messages |
Marketing Module | Unsure of what the previous preferences for each respective trigger types for each accounts were | Load the trigger settings with the initial value
Show currency and balance of the account for trigger settings |
Overall Feedback
Participants feel that the web interface is easy to use and minimalist design. However, the description should be included upon each successful transfer and loading percentage on different page. Most important, "Under Construction" word should be included in all the functions that are not done in the side bar. The client is satisfied with the overall look of the UI and looks forward to the improved web application.