IS480 Team wiki: 2018T1 R&I Documentation: User Testing 2
User Testing
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Test Plan
Venue: SIS GSR 2-3
Date: 11th Jan 2019, Friday
Duration: ~ 30 minutes per user
Participant Demographics: 1 Professor, 1 previous IS444 student
Test Script: User Testing 2
Objectives
• Gather the feedback regarding the usability of the 3 functions the team has created
• Observe how the users interact with our system
• Ensure no additional features have been overlooked
• Improve on the application based on the results
Scope
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Accounts Module
- Get Deposit Account Details
- Get Loan Account Details
- Get Customer Account Details
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Dual Currency Module
- View Closed DCD Account
- View Current DCD Account
- Create new DCD Account
- Edit Current DCD Account
Procedure
Participants were given a set of instructions to follow and complete the test cases. Participants were encouraged to note the estimated time taken for each task and number of clicks to complete the task. During the user testing, participants were encouraged to voice out any usability issues as they navigated through the test cases. Their feedback was noted. Participants were given a post-test questionnaire at the end of the testing to gauge their satisfaction.
Results
S/N | Test Case | Outcome |
---|---|---|
1 | Participants should be able to get deposit accounts details with valid UserID and PIN | Successful. |
2 | Participants should be able to get loan accounts details with valid UserID and PIN | Successful. |
3 | Participants should not be able to get loan accounts details with invalid UserID and PIN | Successful. |
4 | Participants should be able to view closed DCD accounts summary | Successful. |
5 | Participants should be able to view current DCD accounts summary | Successful. |
6 | Participants should be able to select up to three 3options for different accounts and pop-up message is successfully displayed. | Successful. |
7 | Participants should be able to create new DCD accounts with selected Base and Quoted Currency rate and pop-up message is successfully displayed. | Successful. |
Key Findings
Functions | Users' Behaviour & Comments | Proposed Changes |
---|---|---|
Accounts Module | Entering date/time is not intuitive | Time suggestions of 30min as a dropdown for users to select from |
Accounts Module | “Enter” key is not obvious and upon pressing, there is no visual feedback | Page Spinner to indicate the page loading. Change “Enter” key |
Dual Currency Module | Meaning of charts are unclear | More descriptions explaining how the visuals are calculated |
Dual Currency Module | Order of the time labeled on the graph is confusing | Change order ascending from left to right |
Dual Currency Module | Unclear labelling of charts and maps | Add relevant descriptions, labels on charts, label graph axis |
Dual Currency Module | Prevent users from entering wrong values | Validation check for time - start time should always be earlier than end time |
Overall | Stacked bar: display percentage in the stacked bar | 3 toggles for the 3 different views. In tool tip it will have discrete and percentage |
Overall | N.A is unclear | Indicate N.A as 0. Remove the N.A legend. |