Difference between revisions of "IS480 Team wiki: 2018T1 R&I Documentation: User Testing 2"
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− | |style="text-align: left;"| Successful. | + | |style="text-align: left;"| Successful. Customer Loan Account number, Current balance, Asset Value, Interest Rate, Maturity Date, Loan Term, Installment Amt, Disbursement Amt and Settlement Account will be displayed. |
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Revision as of 17:40, 18 January 2019
User Testing
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Test Plan
Venue: SIS GSR 2-3
Date: 11th Jan 2019, Friday
Duration: ~ 30 minutes per user
Participant Demographics: 1 Professor, 1 previous IS444 student
Test Script: User Testing 2
Objectives
• Gather the feedback regarding the usability of the 3 functions the team has created
• Observe how the users interact with our system
• Ensure no additional features have been overlooked
• Improve on the application based on the results
Scope
-
Accounts Module
- Get Deposit Account Details
- Get Loan Account Details
- Get Customer Account Details
-
Dual Currency Module
- View Closed DCD Account
- View Current DCD Account
- Create new DCD Account
- Edit Current DCD Account
Procedure
Participants were given a set of instructions to follow and complete the test cases. Participants were encouraged to note the estimated time taken for each task and number of clicks to complete the task. During the user testing, participants were encouraged to voice out any usability issues as they navigated through the test cases. Their feedback was noted. Participants were given a post-test questionnaire at the end of the testing to gauge their satisfaction.
Results
S/N | Test Case | Outcome |
---|---|---|
1 | Participants should be able to get deposit accounts details with valid UserID and PIN | Successful. Customer Deposit Account number and Current balance will be displayed. |
2 | Participants should be able to get Loan accounts details with valid UserID and PIN | Successful. Customer Loan Account number, Current balance, Asset Value, Interest Rate, Maturity Date, Loan Term, Installment Amt, Disbursement Amt and Settlement Account will be displayed. |
3 | Participants should be able to locate a region and its information | Successful. One participant was aided to find Yishun on the map. |
4 | Participants should be able to identify the different attributes of a taxi | Successful. Participants feedbacked for an obvious distinction. |
5 | Participants should be able to infer from the map and metrics | Successful. Participants enquired for definitions and calculations. |
6 | Participants should be able to toggle between modes of hire | Successful. |
7 | Participants should be able to identify differences in proportion through the map | Successful. However, our calculation for proportion was misleading. |
Key Findings
Functions | Users' Behaviour & Comments | Proposed Changes |
---|---|---|
User Interface | Entering date/time is not intuitive | Time suggestions of 30min as a dropdown for users to select from |
User Interface | “Enter” key is not obvious and upon pressing, there is no visual feedback | Page Spinner to indicate the page loading. Change “Enter” key |
User Interface | Meaning of charts are unclear | More descriptions explaining how the visuals are calculated |
User Interface | Order of the time labeled on the graph is confusing | Change order ascending from left to right |
User Interface | Unclear labelling of charts and maps | Add relevant descriptions, labels on charts, label graph axis |
Validation | Prevent users from entering wrong values | Validation check for time - start time should always be earlier than end time |
Availability by Time | Stacked bar: display percentage in the stacked bar | 3 toggles for the 3 different views. In tool tip it will have discrete and percentage |
Availability by Location | N.A is unclear | Indicate N.A as 0. Remove the N.A legend. |
Vehicle Movement | Direction is unclear in when the arrow is not accurate | Create bearing, with historical points |
Vehicle Movement | The “Only Available” filter is misleading | Re-label |
Vehicle Movement | Incorrect offset when zooming in & out | Fix it. |
Vehicle Movement | Hard to distinguish between taxis | Half the marker to indicate status and taxi id each |
Dwell Time | Hard to find location in the map | Drop down filter of locations |
Dwell Time | Not easy to make comparisons | Give another case to compare. Seeing another pattern side-by-side view |
Dwell Time | Unaffected islands are visible in the map | Find out if there is another version of the map that cuts out the islands |
Service Mode | Misleading calculation for proportion | Increase the time interval of our calculation. Set a minimum threshold in order to be considered in the display. |
Service Mode | Unnecessary display of low value statuses | Display main 3 status. Merge the others together. |