HeaderSIS.jpg

Difference between revisions of "IS480 Team wiki: 2018T1 R&I Documentation: User Testing 2"

From IS480
Jump to navigation Jump to search
Line 129: Line 129:
  
 
|style="text-align: center;"| 1
 
|style="text-align: center;"| 1
|style="text-align: left;"| Participants should be able to set time and interpret the graph
+
|style="text-align: left;"| Participants should be able to get deposit accounts details with valid UserID and PIN
|style="text-align: left;"| Unsuccessful. Unintuitive order of timing made reading prone to errors.   
+
|style="text-align: left;"| Successful. Customer Deposit Account number and Current balance will be displayed.   
 
|-
 
|-
  
 
|style="text-align: center;"| 2
 
|style="text-align: center;"| 2
|style="text-align: left;"| Participants should navigate to the tool tip to find the correct vale
+
|style="text-align: left;"| Participants should be able to get Loan accounts details with valid UserID and PIN
|style="text-align: left;"| Successful. All participants could navigate with ease.  
+
|style="text-align: left;"| Successful. Customer Loan Account number, Current balance, Asset Value, Interest Rate, Maturity Date, Loan Term, Installment Amt, Disbursement Amt and Settlement Account will be displayed.  
 
|-
 
|-
  

Revision as of 17:40, 18 January 2019

R&I Fyplogo.PNG


HOME

ABOUT US

PROJECT OVERVIEW

PROJECT MANAGEMENT

DOCUMENTATION

User Testing




R&I Deliverables.PNG R&I Deliverables.PNG R&I Deliverables.PNG R&I Deliverables.PNG
User Testing 1
User Testing 2
User Testing 3
UAT 1

Test Plan

Venue: SIS GSR 2-3
Date: 11th Jan 2019, Friday
Duration: ~ 30 minutes per user
Participant Demographics: 1 Professor, 1 previous IS444 student
Test Script: User Testing 2

Objectives

• Gather the feedback regarding the usability of the 3 functions the team has created
• Observe how the users interact with our system
• Ensure no additional features have been overlooked
• Improve on the application based on the results

Scope

    Accounts Module
  • Get Deposit Account Details
  • Get Loan Account Details
  • Get Customer Account Details

    Dual Currency Module
  • View Closed DCD Account
  • View Current DCD Account
  • Create new DCD Account
  • Edit Current DCD Account

Procedure

Participants were given a set of instructions to follow and complete the test cases. Participants were encouraged to note the estimated time taken for each task and number of clicks to complete the task. During the user testing, participants were encouraged to voice out any usability issues as they navigated through the test cases. Their feedback was noted. Participants were given a post-test questionnaire at the end of the testing to gauge their satisfaction.

Results

S/N Test Case Outcome
1 Participants should be able to get deposit accounts details with valid UserID and PIN Successful. Customer Deposit Account number and Current balance will be displayed.
2 Participants should be able to get Loan accounts details with valid UserID and PIN Successful. Customer Loan Account number, Current balance, Asset Value, Interest Rate, Maturity Date, Loan Term, Installment Amt, Disbursement Amt and Settlement Account will be displayed.
3 Participants should be able to locate a region and its information Successful. One participant was aided to find Yishun on the map.
4 Participants should be able to identify the different attributes of a taxi Successful. Participants feedbacked for an obvious distinction.
5 Participants should be able to infer from the map and metrics Successful. Participants enquired for definitions and calculations.
6 Participants should be able to toggle between modes of hire Successful.
7 Participants should be able to identify differences in proportion through the map Successful. However, our calculation for proportion was misleading.

Key Findings

Functions Users' Behaviour & Comments Proposed Changes
User Interface Entering date/time is not intuitive Time suggestions of 30min as a dropdown for users to select from
User Interface “Enter” key is not obvious and upon pressing, there is no visual feedback Page Spinner to indicate the page loading. Change “Enter” key
User Interface Meaning of charts are unclear More descriptions explaining how the visuals are calculated
User Interface Order of the time labeled on the graph is confusing Change order ascending from left to right
User Interface Unclear labelling of charts and maps Add relevant descriptions, labels on charts, label graph axis
Validation Prevent users from entering wrong values Validation check for time - start time should always be earlier than end time
Availability by Time Stacked bar: display percentage in the stacked bar 3 toggles for the 3 different views. In tool tip it will have discrete and percentage
Availability by Location N.A is unclear Indicate N.A as 0. Remove the N.A legend.
Vehicle Movement Direction is unclear in when the arrow is not accurate Create bearing, with historical points
Vehicle Movement The “Only Available” filter is misleading Re-label
Vehicle Movement Incorrect offset when zooming in & out Fix it.
Vehicle Movement Hard to distinguish between taxis Half the marker to indicate status and taxi id each
Dwell Time Hard to find location in the map Drop down filter of locations
Dwell Time Not easy to make comparisons Give another case to compare. Seeing another pattern side-by-side view
Dwell Time Unaffected islands are visible in the map Find out if there is another version of the map that cuts out the islands
Service Mode Misleading calculation for proportion Increase the time interval of our calculation. Set a minimum threshold in order to be considered in the display.
Service Mode Unnecessary display of low value statuses Display main 3 status. Merge the others together.